Remote Client Experience Specialist

Nexora Talent; Pittsburgh (Allegheny County); Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Fully remote

Flexible scheduling

Training provided

Ongoing support

Career development

Collaborative environment

Job summary

Nexora Talent is seeking a motivated and customer-focused Remote Client Experience Coordinator to join our growing team. This fully remote role requires excellent communication, organization, and the ability to coordinate client scheduling and service details from anywhere.

You will interact with clients via phone, email, and online messaging, ensure timely information, maintain records, and support a positive client experience with professional solutions.

Qualifications

• Excellent written and verbal communication skills are required.
• Customer-focused attitude and professional communication style.
• Excellent organization and attention to detail.
• Ability to multitask and prioritize client requests.
• Comfortable using computers, online platforms, email, and messaging tools.
• Ability to work independently in a remote environment.
• Previous customer service or administrative experience is a plus.
• No specific industry experience required; training provided.

Responsibilities

• Respond to client inquiries by phone, email, and online messaging platforms.
• Assist clients with service questions, updates, scheduling, and requests.
• Coordinate and confirm client arrangements and service details.
• Provide accurate and timely information to clients.
• Maintain organized client records and documentation.
• Follow up with clients to ensure a positive experience.
• Address customer concerns and provide professional solutions.
• Communicate effectively with internal team members to coordinate client needs.
• Maintain a high level of professionalism and customer satisfaction.

Skills

Strong written and verbal comms

Customer-focused attitude

Organization and detail orientation

Multitasking and prioritization

Tech proficiency (email, messaging, CR

Remote work independence

Job description

Nexora Talent is seeking a motivated and customer-focused Remote Client Experience Coordinator to join our growing team. This fully remote role requires excellent communication, organization, and the ability to coordinate client scheduling and service details from anywhere.

You will interact with clients via phone, email, and online messaging, ensure timely information, maintain records, and support a positive client experience with professional solutions.