Remote Executive Director, Public Sector Service Delivery

CAI; Bismarck (ND); Remote; USD 190,000 - 225,000; Full time

Job summary

CAI is seeking an Executive Director, Service Delivery - Public Sector to lead delivery and ensure quality services for State and Local government accounts nationwide. This role drives end-to-end delivery, oversees engagements, and supports vertical sales and business development.

Remote, full-time position with 25–30% travel; you will build relationships, coordinate across teams, provide strategic guidance on key projects, and ensure client satisfaction across the CAI portfolio.

Qualifications

• Bachelor's degree in Business, IT or related field.
• 5-7+ years in IT account management, technical sales or delivery in public sector.
• Experience with direct oversight of large public sector initiatives.
• Knowledge of public sector procurement: RFP cycles and SLA-based managed services.
• Strong relationship-building and client expectation management.
• Comfortable in fast-paced, changing environments and travel 25–30%.

Responsibilities

• Lead the Delivery organization to achieve excellent customer satisfaction.
• Oversee end-to-end delivery across all public sector accounts and services.
• Provide strategic advice to senior stakeholders on key projects.
• Support vertical sales, business development, and customer relationships at national level.
• Manage project scoping, SOW creation, and RFP responses as needed.
• Ensure timely reviews and resolution of critical delivery issues.
• Coordinate with account managers and serve as delivery liaison for CAI.

Skills

Public sector delivery

Stakeholder management

RFP & bids

Executive communication

Strategic leadership

Education

Bachelor's degree in Business or IT

Tools

RFP processes

SLA management

Job description

CAI is seeking an Executive Director, Service Delivery - Public Sector to lead delivery and ensure quality services for State and Local government accounts nationwide. This role drives end-to-end delivery, oversees engagements, and supports vertical sales and business development.

Remote, full-time position with 25–30% travel; you will build relationships, coordinate across teams, provide strategic guidance on key projects, and ensure client satisfaction across the CAI portfolio.