Remote Exam Proctor & Security Specialist

PSI Services LLC; Henderson (NV); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

401(k) plan

Paid time off

Medical insurance

Job summary

PSI Services LLC is seeking a Test Security Specialist (Proctor) to oversee remote proctoring for computer-based exams across the United States. The role requires flexibility to align with test center hours, including occasional evenings and weekends.

Responsibilities include proctoring high-stakes exams remotely, maintaining exam security, and producing incident reports. Strong customer-service experience and basic computer skills are required.

Qualifications

• High school diploma or equivalent required.
• Experience in a customer service role required.
• Experience in testing environment or invigilation/proctoring desirable.
• Computer literacy required, skills in Microsoft Office desirable.
• Ability to read and interpret documents such as safety rules and operating/maintenance instructions.
• Evidence of ability and experience in identifying, evaluating and troubleshooting potential problems for customers.

Responsibilities

• Remotely proctor a variety of high stakes exams.
• Maintain confidentiality and security of all exams administered.
• Responsible for promoting and maintaining the highest level of exam security
• Writes detailed reports and correspondence for all incidents encountered during an exam.
• Daily, weekly and monthly queue performance reporting.
• Assist in responding to Customer Service calls and live chat as needed.
• Work and communicate effectively with various levels of management.
• Other duties within scope of the Online Assessments team as required.

Skills

Customer service experience

Read and interpret documents

Computer literacy

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

PSI Services LLC is seeking a Test Security Specialist (Proctor) to oversee remote proctoring for computer-based exams across the United States. The role requires flexibility to align with test center hours, including occasional evenings and weekends.

Responsibilities include proctoring high-stakes exams remotely, maintaining exam security, and producing incident reports. Strong customer-service experience and basic computer skills are required.