Remote eServices Analyst - Process Improvement & QA

Novalink Solutions LLC; Phoenix (AZ); Hybrid; USD 65,000 - 82,000; Full time

Job summary

Novalink Solutions LLC in Phoenix, AZ, is seeking an eServices Management Analyst 2 for a primarily remote role with occasional in-office days. The position supports Taxpayer Services eServices, conducting analyses to streamline processes and improve operational effectiveness, while performing QA testing and reporting.

Ideal candidates have 1–2 years of management analysis experience, familiarity with XML and QA testing, and knowledge of public administration or tax services.

Qualifications

• Minimum of 1–2 years management analysis experience.
• Experience with XML, QA testing, and data analysis.
• Knowledge of public administration and tax administration preferred.
• Strong problem-solving and communication skills.

Responsibilities

• Analyze Taxpayer Services eServices programs to identify inefficiencies.
• Conduct QA testing and prepare regular reports.
• Develop plans and recommendations for process improvements.
• Coordinate implementation of changes with management.

Skills

XML

QA testing

Problem solving

Data analysis

Education

Bachelor's degree (business, CIS, or related)

Tools

XMLSpy

MS Office

Google Suite

Job description

Novalink Solutions LLC in Phoenix, AZ, is seeking an eServices Management Analyst 2 for a primarily remote role with occasional in-office days. The position supports Taxpayer Services eServices, conducting analyses to streamline processes and improve operational effectiveness, while performing QA testing and reporting.

Ideal candidates have 1–2 years of management analysis experience, familiarity with XML and QA testing, and knowledge of public administration or tax services.