Remote eServices Analyst II - Process Improvement & QA

SunSoft Online LLC; Phoenix (AZ); Remote; USD 28,000 - 40,000; Full time

Benefits offered by this job

Weekly pay

Job summary

SunSoft Online LLC is seeking an experienced eServices Management Analyst 2 for a one-year contract in Phoenix, AZ. The role focuses on analyzing electronic services, improving business processes, and ensuring QA through SQL/XML tooling.

This is primarily remote with occasional onsite requirements in Phoenix and requires Arizona residency. The ideal candidate has experience with XML, Altova XMLSpy, SQL/SSMS, and Azure DevOps, plus strong analytics and communication skills.

Qualifications

• 1-2 years of experience in management analysis or a closely related field.
• Experience with XML and Altova XMLSpy.
• Experience with SQL and Microsoft SQL Server Management Studio (SSMS).
• Working knowledge of Azure DevOps.
• Experience developing and executing quality assurance test plans.
• Ability to analyze technology and information systems.
• Strong analytical and problem-solving skills, including data collection, evaluation, root cause identification, and recommendation development.
• Excellent written and verbal communication skills.
• Strong organizational and time-management skills.
• Proficiency with Microsoft Office and Google Workspace.

Responsibilities

• Analyze existing programs, services, policies, and procedures to identify inefficiencies and opportunities for improvement.
• Gather business requirements and information from internal stakeholders and external entities.
• Develop and conduct surveys, analyze findings, prepare comprehensive reports, and recommend process improvements.
• Present findings and recommendations to management and coordinate implementation activities.
• Develop, execute, and maintain quality assurance (QA) test plans.
• Test and analyze technology systems to ensure functionality, accuracy, and performance.
• Provide technical assistance and helpdesk support to internal users.
• Support continuous improvement initiatives using Lean methodologies.
• Manage multiple assignments while meeting project deadlines.

Skills

XML

SQL

QA testing

Azure DevOps

Data analysis

Communication

Time management

Tools

Altova XMLSpy

SSMS

Job description

SunSoft Online LLC is seeking an experienced eServices Management Analyst 2 for a one-year contract in Phoenix, AZ. The role focuses on analyzing electronic services, improving business processes, and ensuring QA through SQL/XML tooling.

This is primarily remote with occasional onsite requirements in Phoenix and requires Arizona residency. The ideal candidate has experience with XML, Altova XMLSpy, SQL/SSMS, and Azure DevOps, plus strong analytics and communication skills.