eServices Management Analyst

S R International Inc; Flagstaff (AZ); Hybrid; USD 28,000 - 40,000; Part time

Benefits offered by this job

Flexible work from home options

Job summary

S R International Inc is seeking an eServices Management Analyst 2 to analyze business processes, perform QA testing, provide technical support, and recommend improvements. You will work with internal teams to enhance operational efficiency and maintain accurate reports.

Ideal candidates have experience with XML, Altova XMLSpy, SQL databases, and Lean process improvement. The role involves collaborating across teams and ensuring quality in eServices programs and systems.

Qualifications

• 1–2 years in management analysis or related field.
• Experience with XML and Altova XMLSpy.
• Experience with QA testing and test plans.
• Knowledge of SQL and SQL Server Management Studio.
• Proficient with Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
• Experience with Google Workspace (Gmail, Docs, Sheets, Drive).
• Strong analytical, problem-solving, communication, organizational and time-management skills.
• Ability to troubleshoot technical issues and manage multiple tasks.

Responsibilities

• Analyze existing business processes to identify improvement opportunities.
• Conduct QA testing of eServices programs, applications, and systems.
• Develop and execute QA test plans and document results.
• Review and validate XML-related data using XMLSpy.
• Query, review, and analyze database information with SQL Server Management Studio.
• Collect and analyze data, prepare reports, and present recommendations to management.
• Provide technical support and help desk assistance to internal users.
• Troubleshoot system issues and coordinate solutions with relevant teams.
• Recommend process improvements using Lean principles.
• Maintain policies, procedures, and operational manuals.
• Track performance metrics and support projects and team initiatives.
• Follow applicable tax administration policies, regulations, and procedures.

Skills

XML

Altova XMLSpy

QA testing

SQL

SQL Server Management Studio

Microsoft Office

Google Workspace

1–2 years exp

Education

Bachelor's degree (Business, CIS or related)

Tools

Azure DevOps

Job description

Job Code: AZ 14195
Location: Phoenix, AZ 85007 (Hybrid – Primarily Remote)
Pay Rate: $25/hour on W2
Duration: Approximately 1 year
Position Type: Contract
Application Deadline: October 23, 2026, at 4:00 PM

Job Summary

We are seeking an eServices Management Analyst 2 to analyze business processes, perform quality assurance testing, provide technical support, and recommend process improvements. The ideal candidate will have experience in management analysis, XML, SQL databases, and quality assurance testing. This role involves working with internal teams to improve operational efficiency, troubleshoot system issues, and maintain accurate reports and documentation.

Key Responsibilities

• Analyze existing business processes, policies, and procedures to identify improvement opportunities.
• Conduct quality assurance testing of eServices programs, applications, and systems.
• Develop and execute QA test plans and document test results.
• Use XML and Altova XMLSpy to review and validate XML-related data and processes.
• Work with Microsoft SQL Server Management Studio to query, review, and analyze database information.
• Collect and analyze data, prepare reports, and present recommendations to management.
• Provide technical support and help desk assistance to internal users.
• Troubleshoot system issues and coordinate solutions with relevant teams.
• Recommend process improvements using continuous improvement and Lean principles.
• Maintain policies, procedures, operational manuals, and other documentation.
• Track performance metrics and support ongoing projects and team initiatives.
• Follow applicable tax administration policies, regulations, and procedures.

Required Qualifications

• 1–2 years of experience in management analysis or a related field.
• Experience with XML and Altova XMLSpy.
• Experience performing quality assurance testing and developing test plans.
• Knowledge of SQL and Microsoft SQL Server Management Studio.
• Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Experience using Google Workspace applications, including Gmail, Docs, Sheets, and Drive.
• Strong analytical, problem-solving, communication, organizational, and time-management skills.
• Ability to troubleshoot technical issues and manage multiple tasks effectively.

Preferred Qualifications

• At least one year of experience in tax-related services or administration.
• Bachelor's degree in Business, Computer Information Systems, or a related field.
• Experience with Azure DevOps.
• Knowledge of public administration, business process improvement, and regulatory compliance.

Work Schedule and Location

This is a primarily remote position with occasional in-office attendance required at the Phoenix, Arizona, office. Candidates should be comfortable attending in-person meetings when needed.

Background Check

The selected candidate must complete the required background screening process, including HireRight and Global ID facial biometrics.

Flexible work from home options available.