Remote Escalations Specialist – Customer Support

Sharecare; Cheyenne (WY); Remote; USD 38,000 - 60,000; Full time

Job summary

Sharecare is a digital healthcare company delivering software and tech-enabled services to improve care quality and outcomes. The role focuses on handling escalated member concerns, researching inquiries, and supporting the Help Desk to assist the Customer Service Team.

We seek candidates with strong communication, analytical skills, and the ability to work independently or in a team, with flexible hours and a remote work setup.

Qualifications

• GED or High School diploma with medical/secretarial or computer courses (college coursework desirable).
• Minimum of 2 years call center or customer service experience.

Responsibilities

• Handle escalated member concerns while providing Help Desk support for the Customer Service Team.
• Research, respond to, and resolve member inquiries via phone, chat, email or fax within the required timeframe.
• Provide support for the customer service team through the Help Desk operations.

Skills

Customer service

Communication skills

Teamwork

Analytical thinking

Education

GED or High School diploma

College coursework desirable

Tools

Word processing

Spreadsheets

Database management

Job description

Sharecare is a digital healthcare company delivering software and tech-enabled services to improve care quality and outcomes. The role focuses on handling escalated member concerns, researching inquiries, and supporting the Help Desk to assist the Customer Service Team.

We seek candidates with strong communication, analytical skills, and the ability to work independently or in a team, with flexible hours and a remote work setup.