Remote Escalations Specialist - Customer Care

Sharecare; Trenton (NJ); Remote; USD 42,000 - 62,000; Full time

Job summary

Sharecare is seeking a Customer Service - Escalations specialist to join our remote, full-time team. You will handle escalated member concerns, provide timely resolutions, and support the Help Desk for the CSR team.

Responsibilities include researching inquiries via phone, chat, email, or fax, keeping members updated, and analyzing escalation trends to identify root causes. Strong communication and problem-solving skills are essential.

Qualifications

• GED or High School diploma; additional college coursework desirable.
• Minimum of 2 years previous call center or customer service experience.

Responsibilities

• Handle escalated member concerns and provide Help Desk support for CSR team.
• Research, respond, and resolve member inquiries submitted via phone, chat, email, or fax within required timeframes.
• Serve as a resource for CSR team and assist with escalated or technical issues.

Skills

Customer service

Communication

Analytical skills

Team collaboration

Education

GED or High School diploma

Tools

Word processing

Spreadsheet

Database management

Job description

Sharecare is seeking a Customer Service - Escalations specialist to join our remote, full-time team. You will handle escalated member concerns, provide timely resolutions, and support the Help Desk for the CSR team.

Responsibilities include researching inquiries via phone, chat, email, or fax, keeping members updated, and analyzing escalation trends to identify root causes. Strong communication and problem-solving skills are essential.