Escalations Specialist - Remote Customer Service Pro

Sharecare; Lincoln (NE); À distance; USD 38 000 - 60 000; Plein temps

Résumé du poste

Sharecare is a digital healthcare company delivering software and tech-enabled services within the healthcare ecosystem. This remote, full-time role focuses on handling escalated member concerns and providing Help Desk support to the Customer Service team.

Responsibilities include researching inquiries via phone, chat, email, or fax, resolving issues within timelines, and training CSR staff. Strong communication and analytical skills are essential.

Qualifications

• GED or High School diploma with technical medical knowledge; college coursework desirable.
• Minimum of 2 years in call center or customer service

Responsabilités

• Handle escalated member concerns and support Help Desk for CSR team.
• Research, respond, and resolve member inquiries via phone, chat, email, or fax.
• Support customer service by operating the Help Desk.
• Serve as a resource to CSR team for escalated or technical issues.
• Be a reliable contact updating members on progress.
• Partner with manager to identify training for better problem solving.
• Identify trends and prepare data for root-cause analysis.
• Assist with inbound/outbound campaigns; flexible hours

Connaissances

Customer Service

Communication

Analytical skills

Team collaboration

Formation

GED or High School diploma

Outils

MS Word

Excel

CRM software

Description du poste

Sharecare is a digital healthcare company delivering software and tech-enabled services within the healthcare ecosystem. This remote, full-time role focuses on handling escalated member concerns and providing Help Desk support to the Customer Service team.

Responsibilities include researching inquiries via phone, chat, email, or fax, resolving issues within timelines, and training CSR staff. Strong communication and analytical skills are essential.