(REMOTE) Epic Application Coordinator - Professional Billing

Trinity Health; Livonia (MI); Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated Application Consultant to provide primary support for applications within a dynamic healthcare environment. This role involves coordinating project issues, managing multiple priorities, and collaborating with various stakeholders to ensure the successful implementation of best practice workflows. The ideal candidate will possess a Bachelor's degree in healthcare or IT and have a strong background in project management and data analysis. Join a forward-thinking organization that values diversity, equity, and inclusion, and make a meaningful impact in the healthcare sector.

Qualifications

• Must have a Bachelor's degree in healthcare, IT or related field.
• 4+ years of progressively responsible experience required.

Responsibilities

• Coordinate project issues and provide subject matter expertise.
• Manage multiple projects and consult with various stakeholders.
• Analyze business processes and recommend innovative solutions.

Skills

Project Management

Data Analysis

Healthcare Knowledge

Change Management

Team Collaboration

Education

Bachelor's degree in healthcare or IT

Tools

Lean methodologies

Six Sigma

Job description

Employment Type:

Full time

Shift:

Day Shift

Description:

POSITION PURPOSE: Responsible for providing primary support and contact for each application. Coordinates all issues that arise during the project for assigned application areas and provides subject matter expertise and comprehensive knowledge in Trinity Health's policies, procedures, and business operations. Works directly with the customer and develops best practice workflows based on decisions from different system decision-making groups and translates the information into the application build. Works hand-in-hand with other Epic Application Coordinators, Project Managers, Trainers, and respective Application Managers.

ESSENTIAL FUNCTIONS:

1. Knows, understands, incorporates and demonstrates the Trinity Health Mission, Vision and Values in behaviors, practices and decisions.
2. Establishes priorities that align with organizational initiatives.
3. Manages multiple projects simultaneously and adapts to frequent changes in priority.
4. Manages teams to consensus decisions that support organizational objectives.
5. Consults with providers, clinicians, executives and management at all levels in order to provide support for decisions, workflows, new initiatives and other assignments.
6. Provides critical analysis of data to support assigned program, project and/or engagement and articulates same to colleagues, customers, business owners and all levels of management.
7. Provides specialized guidance for integration, architectures, system selection, strategy, electronic health and/or financial records, clinical systems implementations and clinical process transformation as needed.
8. Researches and contributes to recommendations into timing of introduction of new functionality.
9. Supports upgrade design process and decision-making.
10. Recommends innovative application solutions to product workflow, patient safety, productivity and financial problems.
11. Provides leadership direction for application integration decisions with impacts across applications and clinical/business units.
12. Assists product teams in development of design and required documentation.
13. Analyzes business processes and reengineers those processes to improve business and/or clinical needs.
14. Prepares or participates in the preparation of detailed project work plans and project status reports.
15. Assists and collaborates with system decision-making groups in determining best practice evidence-based workflows, order sets, forms, decision support and other tools that are consistently applied throughout Trinity Health.
16. Utilizes performance improvement methodologies (e.g., PDCA, Lean, Six Sigma, etc.) and change management strategies to address gaps in performance, changing technology, regulations, standards and evidence.
17. Participates in interdisciplinary functional groups that make design, implementation, enhancement and outcome reporting decisions.
18. Models teamwork within the System Office and with RHMs.
19. Demonstrates the ability to operate in a collaborative, shared leadership environment.
20. Actively pursues professional growth opportunities.
21. Utilizes support staff appropriately and adopts new tools to manage projects and documents.
22. Maintains a working knowledge of applicable Federal, State and local laws and regulations, the Trinity Health Integrity and Compliance Program and Code of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.

MINIMUM QUALIFICATIONS: Must be available and plan to serve on this program for a minimum of four (4) years. Must have met or exceeded expectations on most recent performance evaluations. The work location is Livonia, Michigan. The Application Consultant in this role must be willing to live locally and/or travel to be present on the work site in Livonia 80% of every week as determined by executive leadership upon selection. Bachelor's degree in healthcare, IT or related field or an equivalent combination of education and experience. Must have progressively responsible experience.

Our Commitment to Diversity and Inclusion:
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.