Remote Entry-Level Legal Intake Assistant

Phaxis; Houston (TX); Remote; USD 23,000 - 32,000; Full time

Job summary

Phaxis is offering a remote entry-level Legal Assistant/ Intake Center Agent position. You will be the first point of contact for individuals seeking legal representation, handling a high volume of calls with professionalism and empathy.

A Bachelor’s degree is required, with up to 3 years of experience, and the work schedule is Monday through Friday, 9am–5pm, at an hourly rate of $20. The role involves gathering client information, pre-qualifying cases, obtaining medical records, and updating

Qualifications

• Bachelor's degree required with up to 3 years of experience.
• Excellent verbal communication and active listening skills.
• Professional, empathetic, detail-oriented with ability to handle high call volume.

Responsibilities

• Handle a high volume of inbound and outbound calls with prospective and existing clients.
• Gather and accurately document detailed client and case information.
• Pre-qualify potential clients based on established case criteria.
• Follow up with clients to obtain medical records and other required documentation.
• Enter and update information in the firm’s case management system.
• Send legal documents and coordinate follow-up appointments and communications.
• Provide professional, compassionate customer service while handling sensitive information.
• Escalate complex questions or concerns to the appropriate legal team.
• Assist with data entry, filing, and other administrative tasks as needed.

Skills

Verbal communication

Active listening

Customer service

Multi-tasking

Attention to detail

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Phaxis is offering a remote entry-level Legal Assistant/ Intake Center Agent position. You will be the first point of contact for individuals seeking legal representation, handling a high volume of calls with professionalism and empathy.

A Bachelor’s degree is required, with up to 3 years of experience, and the work schedule is Monday through Friday, 9am–5pm, at an hourly rate of $20. The role involves gathering client information, pre-qualifying cases, obtaining medical records, and updating