Remote Entry-Level Financial Customer Support Specialist

Thrivas; Pensacola (FL); Remote; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Paid time off

Casual dress code

Job summary

Thrivas Staffing Agency is hiring remotely for a Customer Service Representative. The full-time role runs Monday through Friday, 9:00 a.m. to 5:00 p.m., with a comprehensive benefits package including medical, dental, vision, 401k, PTO and casual dress.

The position involves taking inbound calls, assisting existing clients with account questions, and coordinating with internal teams to resolve issues. Prior financial industry experience helps but is not required.

Qualifications

• Entry level role; previous customer service experience is a plus.
• Comfortable taking inbound calls from clients.
• Proficient with basic computer tasks and Excel spreadsheets.

Responsibilities

• Take inbound calls from current clients and answer general questions.
• Notate accounts and coordinate with in-house departments to resolve issues.
• Review accounts and contracts to match clients with new services.

Skills

Inbound calls

Excel basics

Typing 30 wpm

Tools

Excel

Job description

Thrivas Staffing Agency is hiring remotely for a Customer Service Representative. The full-time role runs Monday through Friday, 9:00 a.m. to 5:00 p.m., with a comprehensive benefits package including medical, dental, vision, 401k, PTO and casual dress.

The position involves taking inbound calls, assisting existing clients with account questions, and coordinating with internal teams to resolve issues. Prior financial industry experience helps but is not required.