Remote Enterprise Tech Support Consultant

Merative; United States; À distance; USD 61 000 - 92 000; Plein temps

Avantages offerts par ce poste

Remote work

Flexible vacation

Paid leave

Health insurance

401k

Infertility benefits

Tuition reimbursement

Résumé du poste

Merative is hiring a Technical Product Support Consultant to work remotely in the United States. You will diagnose and resolve complex customer issues for Curam applications, serving as a trusted technical advisor and collaborating with Development, Product Management, and Release teams.

The role requires on-call rotations, strong debugging skills, and a customer-first mindset. Ideal candidates have Java/JEE, SQL, XML, XSL, and JavaScript experience, with knowledge of IBM Db2 and Oracle.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent experience.
• Experience with Java/JEE and technologies such as SQL, XML, XSL, and JavaScript.
• Knowledge of relational databases, including IBM Db2 and Oracle.
• Experience troubleshooting enterprise applications, analyzing logs, and debugging complex issues.
• Customer-facing support experience and a passion for delivering outstanding service.
• Understanding of software development lifecycles and Agile practices.
• Strong problem-solving, communication, and collaboration skills.
• Ability to manage multiple priorities with a high level of ownership and independence.

Responsabilités

• Own and resolve complex customer issues from investigation through resolution.
• Deliver advanced technical support for Curam applications and related technologies.
• Act as an escalation point for critical customer concerns, partnering closely with Development, Product Management, and Release teams.
• Analyze logs, technical data, and application behavior to identify root causes and recommend solutions.
• Communicate clearly and proactively with customers, providing regular updates and managing expectations.
• Document troubleshooting steps, resolutions, and best practices to strengthen internal and customer knowledge.
• Drive continuous improvement by identifying opportunities to enhance support processes, tools, and customer outcomes.
• Continuously expand your expertise in Curam, cloud technologies, AI and enterprise application support

Connaissances

Java/JEE

SQL

XML

XSL

JavaScript

Relational databases

IBM Db2

Oracle

Log analysis

Customer support

Agile

Formation

Bachelor’s degree in Computer Science or related field

Outils

WebSphere

WebLogic

REST/SOAP

React

Eclipse-based environments

UML modeling tools

Description du poste

Merative is hiring a Technical Product Support Consultant to work remotely in the United States. You will diagnose and resolve complex customer issues for Curam applications, serving as a trusted technical advisor and collaborating with Development, Product Management, and Release teams.

The role requires on-call rotations, strong debugging skills, and a customer-first mindset. Ideal candidates have Java/JEE, SQL, XML, XSL, and JavaScript experience, with knowledge of IBM Db2 and Oracle.