Remote Enterprise Success Leader

Workiva, Inc.; United States; Hybrid; USD 93,000 - 165,000; Full time

Benefits offered by this job

Restricted Stock Units

401(k) match

Comprehensive benefits package

Remote-friendly / flexible work

Job summary

Workiva, Inc. is seeking a Lead Customer Success Manager to own a portfolio of enterprise accounts and align Workiva solutions with strategic business goals.

You will collaborate with account executives across the full book to drive retention, adoption, and expansion, delivering measurable business impact and risk mitigation for senior stakeholders.

This role requires strong communication, executive presence, and a data-driven approach to success planning.

Qualifications

• 6+ years in B2B SaaS Customer Success, Account Management, or Consulting.
• Experience managing enterprise accounts across renewal cycles.
• Strong communication with executive stakeholders across levels.
• Ability to build business cases that drive growth and retention.

Responsibilities

• Own a portfolio of enterprise accounts and drive retention, adoption, and growth.
• Develop account plans aligning priorities to Workiva capabilities.
• Cultivate relationships with business owners, finance leaders, and IT contacts as a strategic partner.
• Lead business reviews focused on outcomes: efficiency, compliance, accuracy and measurable impact.
• Identify expansion opportunities and present a clear business case to AE.
• Provide renewal forecasts early and mitigate risks with action plans.
• Coordinate with Sales, Product, Data Management, and Support for seamless engagement.

Skills

B2B SaaS

Customer Success

Enterprise Accounts

Renewals & Growth

Relationship Management

Education

Bachelor's degree or equivalent experience

Tools

CRM systems

Data analytics tools

Job description

Workiva, Inc. is seeking a Lead Customer Success Manager to own a portfolio of enterprise accounts and align Workiva solutions with strategic business goals.

You will collaborate with account executives across the full book to drive retention, adoption, and expansion, delivering measurable business impact and risk mitigation for senior stakeholders.

This role requires strong communication, executive presence, and a data-driven approach to success planning.