Remote Enterprise Solutions Engineer - Gov & Healthcare

MaziCTools; United States; Remote; USD 90,000 - 120,000; Part time

Job summary

MaziCTools is seeking a Sr. Solution Consultant to provide onsite and remote consulting services to clients, including Apple Corporate and Government customers. The role involves engaging with clients to implement and train them on critical event management solutions.

Ideal candidates should possess 8+ years of experience in customer-facing roles, strong problem-solving abilities, and must be comfortable documenting interactions in CRM systems. This position requires travel up to 75% of the time and offers a part-time remote opportunity.

Qualifications

• 8+ years in a consulting or customer-facing training role in a tech environment.
• Proven experience in coordinating departments to solve implementation challenges.
• Experience tailoring training curriculum to customer needs.

Responsibilities

• Work directly with customers for enterprise-level Critical Event Management solutions.
• Present instructor-led training based on a customizable curriculum.
• Document communications in Client Care CRM.

Skills

Customer service orientation

Problem analysis and problem solving

Attention to detail

Tools

Salesforce.com

Job description

MaziCTools is seeking a Sr. Solution Consultant to provide onsite and remote consulting services to clients, including Apple Corporate and Government customers. The role involves engaging with clients to implement and train them on critical event management solutions.

Ideal candidates should possess 8+ years of experience in customer-facing roles, strong problem-solving abilities, and must be comfortable documenting interactions in CRM systems. This position requires travel up to 75% of the time and offers a part-time remote opportunity.