Remote Enterprise Service Design Lead

RTX; Topeka (KS); Remote; USD 157,000 - 299,000; Full time

Job summary

RTX Enterprise Services seeks an experienced Enterprise Service Designer to orchestrate cross-functional teams and design scalable, end-to-end services that deliver superior customer experiences and business value. You will develop service blueprints, journeys, workflows, and operating models while partnering with Global Process Owners, Employee Experience, Product Teams, and Enterprise Architecture.

The role emphasizes standardization, digitization, automation, and AI enablement in a remote US

Qualifications

• Bachelor’s degree with 12+ years in enterprise service design, digital transformation, customer experience, or process design.
• Expertise in service design, systems thinking, value streams, journey mapping, service blueprints, and operating models.
• Proven ability to orchestrate cross-functional teams and influence senior stakeholders.
• Experience driving standardization, digitization, automation, and AI-enabled services.
• Strong skills in road mapping, facilitation, stakeholder alignment, and executive communication and experience with ServiceNow, ITIL, Agile, or enterprise service management preferred.

Responsibilities

• Orchestrate cross-functional teams to design end-to-end enterprise services.
• Facilitate the creation of wing-to-wing value streams and future-state service designs.
• Partner with Global Process Owners, Employee Experience, Product Teams, Enterprise Architecture, and Service Owners.
• Develop service blueprints, customer journeys, workflows, and operating models.
• Identify opportunities for standardization, digitization, automation, and AI enablement.
• Build service roadmaps and maturity plans.
• Ensure enterprise alignment, governance, and design standards are applied consistently.

Skills

Orchestration & Facilitation

Cross-functional leadership

Executive facilitation

Stakeholder alignment

Decision facilitation

Influence without authority

Systems Thinking

Enterprise thinking

End-to-end value stream design

Operating model design

Service ecosystem thinking

Service Architecture & Design

End-to-end service design

Operational experience design

Service performance measurement

Organizational capability mapping

Service maturity assessment

Human-centered design

Transformation

Digital transformation

AI opportunity identification

Service roadmaps

Education

Bachelor’s degree in business, Engineering, IT, Design, or related field with 12+ years in enterprise service design, digital transformation, customer experience, or process design.

Tools

ServiceNow

ITIL

Agile

Enterprise service management

Job description

RTX Enterprise Services seeks an experienced Enterprise Service Designer to orchestrate cross-functional teams and design scalable, end-to-end services that deliver superior customer experiences and business value. You will develop service blueprints, journeys, workflows, and operating models while partnering with Global Process Owners, Employee Experience, Product Teams, and Enterprise Architecture.

The role emphasizes standardization, digitization, automation, and AI enablement in a remote US