Remote Enterprise Customer Solutions Architect

Jobgether; United States; Remote; USD 150,000 - 185,000; Full time

Benefits offered by this job

Fully remote within United States

Exposure to enterprise IT environments

Opportunity to influence product via 客

Flexible after-hours support for escal

Job summary

Jobgether is seeking a Customer Solutions Architect based in the United States to ensure technical success for enterprise customers across onboarding and renewal.

You will be the primary technical contact, deploying and optimizing a cybersecurity recoverability platform in complex IT environments, collaborating with product and engineering teams to design integrations and meet evolving customer needs.

Qualifications

• Bachelor's degree in a technical discipline or equivalent practical experience.
• 5+ years in a customer-facing technical role (e.g., TAM, Solutions Architect, Implementation Engineer).
• Experience leading customer implementations or onboarding projects with planning and stakeholder alignment.
• Strong knowledge of enterprise infrastructure (AD, Entra ID, Azure, AWS, virtualization, networking, backups).
• Understanding APIs, data flows, authentication models (OAuth, service accounts, least privilege).
• Ability to design integrations and translate requirements into engineering docs.
• Scripting in Python or PowerShell for troubleshooting and configuration.
• Excellent communication, organization, and relationship-building skills.

Responsibilities

• Serve as the primary technical contact for an enterprise customer portfolio through contract and renewal.
• Lead onboarding activities: kickoff, implementation planning, connectivity setup, access configuration, validation.
• Configure and validate data sources across identity, endpoint, infrastructure, network, and backups.
• Ensure data quality within the platform's knowledge graph.
• Design integrations and data collectors for customer requirements (e.g., ServiceNow CMDB).
• Translate customer needs into technical requirements for engineering.
• Coordinate customer-side testing and go-live readiness.
• Conduct regular technical reviews of system coverage and data health.
• Troubleshoot configurations and escalate product defects with detailed diagnoses.
• Support incident response with platform data and environment context.

Skills

Customer-facing tech experience

Technical leadership

Documentation & requirements

Python/PowerShell scripting

Analytical problem solving

Education

Bachelor's degree in technical discipline

Tools

ServiceNow CMDB

Job description

Jobgether is seeking a Customer Solutions Architect based in the United States to ensure technical success for enterprise customers across onboarding and renewal.

You will be the primary technical contact, deploying and optimizing a cybersecurity recoverability platform in complex IT environments, collaborating with product and engineering teams to design integrations and meet evolving customer needs.