Remote Enterprise CSM - Legal Tech & Spend Governance

PERSUIT; Oregon; Hybrid; USD 108,000 - 132,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Paid time off

Family leave

Training and professional development

Wellness resources

Job summary

PERSUIT is seeking a Customer Success Manager to partner with North American enterprise clients, acting as a strategic advisor to General Counsel and Legal Operations leaders. You will help clients optimize outside counsel management and drive measurable value.

You will build data-driven success plans, foster executive sponsorship, and lead adoption through training and scalable self-service programs, with a focus on renewals and expansion.

Qualifications

• 2–4+ years in SaaS Customer Success, Account Management, consulting, or legal operations.
• Experience managing client relationships or portfolios.
• Confident engaging with senior stakeholders.
• Data-literate storyteller who translates complex information into clear, actionable insights.
• Proactive, organized, and technically curious with an interest in AI.

Responsibilities

• Own a portfolio of North American enterprise clients and act as a strategic advisor to General Counsel and Legal Operations leaders.
• Build data-driven success plans and advise clients on outside counsel management best practices, including competitive sourcing, alternative fee arrangements, and spend governance.
• Turn usage and savings data into a clear value story that drives renewal and expansion.
• Build executive sponsorship and develop strong, multi-threaded relationships across every account.
• Drive adoption through training, change management, and scalable self-service programs.
• Identify risks and growth opportunities early, collaborating with the right internal experts to take action.

Skills

SaaS Customer Success

Account Management

Stakeholder Management

Data storytelling

Change management

Job description

PERSUIT is seeking a Customer Success Manager to partner with North American enterprise clients, acting as a strategic advisor to General Counsel and Legal Operations leaders. You will help clients optimize outside counsel management and drive measurable value.

You will build data-driven success plans, foster executive sponsorship, and lead adoption through training and scalable self-service programs, with a focus on renewals and expansion.