Customer Success Manager, North America

Talenthop; United States; On-site; USD 108,000 - 132,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Family leave

Professional development

Wellness resources

Job summary

PERSUIT is seeking a Customer Success Manager, North America, to partner with in-house legal teams and transform how they select and manage outside counsel. You will manage a portfolio of enterprise clients across North America, acting as a strategic advisor to General Counsel and Legal Operations leaders to deliver measurable value and renewals.

You will drive onboarding, adoption, and expansion, translate usage data into compelling value stories, establish executive sponsorship, and promote

Qualifications

• 2 to 4+ years of experience in SaaS Customer Success, Account Management, consulting, or legal operations.
• Proven ability to manage client relationships or portfolios.
• Comfortable engaging senior stakeholders and leading critical conversations.
• Skilled in analyzing data and communicating insights clearly.
• Proactive, organized, and interested in leveraging technology and AI.
• U.S. work authorization is required; visa sponsorship is not available.

Responsibilities

• Manage a portfolio of enterprise clients throughout the customer lifecycle, including onboarding, adoption, expansion, and renewal.
• Develop data-driven success plans and advise clients on best practices for outside counsel management.
• Translate usage and savings data into compelling value stories to support renewal and growth.
• Establish executive sponsorship and maintain strong relationships within accounts.
• Promote adoption through training, change management, and scalable self-service initiatives.
• Identify risks and growth opportunities early and collaborate with internal teams to address them.

Skills

SaaS Customer Success

Account Management

Consulting

Legal Operations

Data Analysis

Communication of insights

AI interest

Job description

PERSUIT operates in the legal technology industry, focusing on improving how in-house legal teams engage outside counsel and manage legal expenses. The organization addresses challenges of transparency and strategic decision-making in legal spend by providing a platform that enables competitive sourcing and data-driven insights, serving some of the world's largest organizations.

About the Opportunity:

The CUSTOMER SUCCESS MANAGER, NORTH AMERICA partners with in-house legal teams to transform the selection and management of outside counsel and legal spend. This role manages a portfolio of enterprise clients across North America, acting as a strategic advisor to General Counsel and Legal Operations leaders, aiming to deliver measurable value, build enduring relationships, and ensure client renewal.

Responsibilities:

• Manage a portfolio of enterprise clients throughout the customer lifecycle, including onboarding, adoption, expansion, and renewal.
• Develop data-driven success plans and advise clients on best practices for outside counsel management.
• Translate usage and savings data into compelling value stories to support renewal and growth.
• Establish executive sponsorship and maintain strong relationships within accounts.
• Promote adoption through training, change management, and scalable self-service initiatives.
• Identify risks and growth opportunities early and collaborate with internal teams to address them.

Requirements:

• 2 to 4+ years of experience in SaaS Customer Success, Account Management, consulting, or legal operations.
• Proven ability to manage client relationships or portfolios.
• Comfortable engaging senior stakeholders and leading critical conversations.
• Skilled in analyzing data and communicating insights clearly.
• Proactive, organized, and interested in leveraging technology and AI.
• Positive mindset with adaptability and willingness to learn.
• U.S. work authorization is required; visa sponsorship is not available.

Pay Range and Compensation Package:

• Base salary of $120,000 plus variable compensation.
• Medical, dental, and vision insurance.
• Paid time off.
• Family leave.
• Training and professional development opportunities.
• Wellness resources.

Equal Opportunity Statement:

Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.