Remote Enterprise CSM | AI-Driven Outcomes

Caraa; United States; On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Free healthcare (vision & dental)

401k match

Flexible PTO

Paid family leave

Snappy Summer Fridays

Employee gifts for recognition

Job summary

Snappy is seeking an Enterprise Customer Success Manager to join our Customer Success Team. You will own the health and revenue performance of your book of business across the full customer journey, partnering with internal teams to ensure customers are deeply engaged with Snappy's platform.

You will build and maintain relationships with multiple stakeholders, onboard new customers from expansions, and drive-upsell opportunities while using AI tools to surface risks and opportunities and

Qualifications

• 5+ years in a customer-facing SaaS/tech role.
• Experience managing a book of business with revenue responsibility.
• Bachelor's degree or equivalent practical experience.

Responsibilities

• Manage a book of Enterprise customers with $15k–$100k annual spend, responsible for NRR and retention.
• Exceed monthly, quarterly, and annual targets.
• Build long-term relationships with multiple stakeholders.
• Onboard and activate new customers from expansions.
• Conduct cadence calls to ensure value and share best practices.
• Identify and drive upsells for gifting campaigns.
• Lead executive business reviews to track progress toward goals.
• Drive retention outreach to secure year-over-year campaigns.
• Collaborate with internal operations to fulfill customer requests.
• Act as main contact for escalations and coordinate resolutions.
• Leverage AI tools and reporting to analyze your book and surface risks and opportunities.
• Convey product feedback to roadmap conversations.

Skills

Customer success

Account management

SaaS experience

Relationship building

Education

Bachelor's degree or equivalent practical experience

Job description

Snappy is seeking an Enterprise Customer Success Manager to join our Customer Success Team. You will own the health and revenue performance of your book of business across the full customer journey, partnering with internal teams to ensure customers are deeply engaged with Snappy's platform.

You will build and maintain relationships with multiple stakeholders, onboard new customers from expansions, and drive-upsell opportunities while using AI tools to surface risks and opportunities and