Remote Enrollment Operations Analyst III

Elevance Health; Norfolk (VA); Remote; USD 30,000 - 45,000; Full time

Benefits offered by this job

comprehensive benefits package

401k+match

Stock purchase plan

Job summary

Elevance Health seeks an Enrollment Data Analyst III (US) to oversee daily enrollment file updates, member reconciliation, and complex enrollment issue resolution in a flexible, virtual/hybrid environment.

The role requires an AA/AS in Information Systems, Health Care Management or Business and at least three years in an analytical role, including one year in enrollment analysis; strong Excel and Outlook skills are preferred, with collaboration across departments.

Qualifications

• Requires an AA/AS in Information Systems, Health Care Management or Business or related field and minimum of 3 years of experience in analytical role including a minimum of 1 year as enrollment analyst; or any combination of education and experience which would provide an equivalent background.

Responsibilities

• Provides process oversight of daily business operations to Enrollment Analysts as it relates to resolution enrollment processes of assigned markets.
• Serves as Subject Matter Expert for Enrollment Operations in assigned market(s).
• Monitors market-specific Service Level Agreements (SLAs) per contractual requirements, escalating issues to management as needed.
• Interfaces with state agencies, Health Plans, and various internal departments as needed to investigate and resolve complex enrollment issues.
• Participates in market meetings and audits as needed to provide market specific details regarding enrollment load and reconciliation processing.

Skills

Excel

Outlook

Email communication

Customer service

Collaboration

Education

AA/AS in Information Systems, Health Care Management or Business

Tools

GBD Facets

Job description

Elevance Health seeks an Enrollment Data Analyst III (US) to oversee daily enrollment file updates, member reconciliation, and complex enrollment issue resolution in a flexible, virtual/hybrid environment.

The role requires an AA/AS in Information Systems, Health Care Management or Business and at least three years in an analytical role, including one year in enrollment analysis; strong Excel and Outlook skills are preferred, with collaboration across departments.