Technical Support Specialist

Core Managed; Fairfax (VA); On-site; USD 46,000 - 52,000; Full time

Benefits offered by this job

Fun team

Laid back atmosphere

Ongoing learning

401K benefits

Job summary

Core Managed is seeking an IT tech for a junior-level, fast-paced role in Fairfax, VA. You will provide level 1 support for incoming issues, learn new IT techniques, and work alongside senior team members on cloud and cybersecurity technologies.

You will develop relationships with clients and staff, be stationed at client sites, and contribute to a friendly, results-driven environment that values punctuality, quality work, and ongoing skill development.

Qualifications

• Focus and ability to avoid distractions.
• Persistence in problem solving.
• Humility to ask for necessary help and support.
• Commitment to a high level of quality work.
• Ownership of assigned tasks.
• Being able to adapt quickly.
• Punctuality and a clean business appearance.
• Desire to help others.
• Ability to learn quickly.
• Time management skills.
• Ability to develop relationships with clients and internal staff.
• Follow process and identify possible improvements.
• Exemplary written and verbal communication skills.

Responsibilities

• Perform level 1 IT support for incoming issues.
• Develop relationships with clients and staff.
• Be assigned to work at a client's location and support all clients.
• Collaborate with senior team members to increase knowledge.
• Work as part of a team toward common goals.

Skills

Verbal communication

Written communication

Customer service

Time management

Problem solving

Relationship building

Education

Associate degree

Bachelor’s degree preferred

Job description

Core Managed is looking for an IT tech that has the desire to join a fast-growing company.This will be ajuniorlevel, fast paced position, and you willbe doinglevel 1 support for incoming issues. The perfect candidate hasa strong ability to learn newIT techniques, excellent verbal and written communication skills, customer servicetalents to help non-technical usersand exceptional time management skills. Here you will be exposed to a wide range of advanced technologies and be able to work side by side with senior team members to increase your knowledge. Our clients are cutting edge, so even new staff have the opportunity to work with all the latest cloud and cybersecurity technologies.

What makes us cool:

• Fun team that is focused on everyone’s success
• Laid back atmosphere free of internal politics
• Constantly learning new techon the job
• We offer a 401K, health benefits, competitive pay and vacation

The Position:

This position is for people who don't mind working hard and talking to people every day.We want you to develop relationships with our clients and staff. You'll be assigned to work at a client's location while working with our team to support all our clients. We are on the same team working towards the same common goals. Big egos need not apply. Teamwork makes the dream work!

Need to Have:

• Focus and ability to avoid distractions
• Persistence in problem solving
• Humility to be able to ask for necessary help and support
• Commitment to a high level of quality work
• Ownership of assigned tasks
• Being able to adapt quickly
• Punctuality and a clean business appearance
• Desire to help others
• Ability to learn quickly
• Time management skills
• Ability to develop relationships with clients and internal staff
• Follow process and identify possible improvements
• Exemplary written and verbal communication skills

What we will do for you:

• Provide a work environment that is truly fun to be in
• Give you an opportunity to work on the latest cutting-edge tech
• Give you a path for promotion
• Teach you about:

• Servers
• Networking
• Firewalls (Fortinet | Fortigate)
• Hyper-V
• Microsoft 365
• Azure
• Exchange
• Active Directory
• Cybersecurity

Requirements:

• Bachelor’s degree preferred; associate degree required
• Reliable vehicle
• Pass a drug test and background check
• Occasionally work evenings and weekends (IT never stops)

HR Stuff:

• Full medical benefits (1st Day)
• Annual Bonus
• 18 days of PTO
• 401Kwith 4% match
• Full-time
• Salary 46-52k
• In office position at Fairfax, Virginia office

Company's website:

• https://www.coremanaged.com/