Remote Engagement Lead (Client Success & Delivery)

Epiq; Tampa (FL); Remote; USD 100,000 - 135,000; Full time

Job summary

The Engagement Manager role at Epiq focuses on managing client engagements, ensuring customer success, and driving project delivery. You will engage in strategic planning, nurture client relationships, and communicate effectively to deliver outcomes at scale.

Qualifications include a Bachelor's degree, 5–7 years of relevant experience (Intapp preferred), and a Certified Engagement Manager (CEM) is a plus. This is a remote US-friendly position with potential for annual bonus.

Qualifications

• Education: Bachelor's degree in Business, Management, or related field.
• Experience: 5-7 years of experience in client engagement or project management, Intapp experience.
• Certifications: Certified Engagement Manager (CEM) preferred.

Responsibilities

• Manage client engagements and ensure customer success.
• Develop and implement engagement strategies.
• Oversee project delivery and ensure timely completion.
• Collaborate with internal teams to meet client needs.
• Track and report on engagement activities and outcomes.

Skills

Client Engagement

Project Management

Communication

Customer Success

Deadline Management

End-to-End PM

Reporting & Analysis

Coaching

Business Innovation

Professional Collaboration

Professional Development Trainings

Recruiting

CEM

Education

Bachelor's degree in Business/Management or related field

Tools

Intapp

Job description

The Engagement Manager role at Epiq focuses on managing client engagements, ensuring customer success, and driving project delivery. You will engage in strategic planning, nurture client relationships, and communicate effectively to deliver outcomes at scale.

Qualifications include a Bachelor's degree, 5–7 years of relevant experience (Intapp preferred), and a Certified Engagement Manager (CEM) is a plus. This is a remote US-friendly position with potential for annual bonus.