Engagement Manager, Intapp

Epiq; Tampa (FL); À distance; USD 100 000 - 135 000; Plein temps

Résumé du poste

The Engagement Manager role at Epiq focuses on managing client engagements, ensuring customer success, and driving project delivery. You will engage in strategic planning, nurture client relationships, and communicate effectively to deliver outcomes at scale.

Qualifications include a Bachelor's degree, 5–7 years of relevant experience (Intapp preferred), and a Certified Engagement Manager (CEM) is a plus. This is a remote US-friendly position with potential for annual bonus.

Qualifications

• Education: Bachelor's degree in Business, Management, or related field.
• Experience: 5-7 years of experience in client engagement or project management, Intapp experience.
• Certifications: Certified Engagement Manager (CEM) preferred.

Responsabilités

• Manage client engagements and ensure customer success.
• Develop and implement engagement strategies.
• Oversee project delivery and ensure timely completion.
• Collaborate with internal teams to meet client needs.
• Track and report on engagement activities and outcomes.

Connaissances

Client Engagement

Project Management

Communication

Customer Success

Deadline Management

End-to-End PM

Reporting & Analysis

Coaching

Business Innovation

Professional Collaboration

Professional Development Trainings

Recruiting

CEM

Formation

Bachelor's degree in Business/Management or related field

Outils

Intapp

Description du poste

At Epiq, your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.

Job Description

Job Summary

The Engagement Manager is responsible for managing client engagements, ensuring customer success, and driving project delivery. This role involves strategic planning, client relationship management, and effective communication.

Essential Job Responsibilities

• Manage client engagements and ensure customer success.
• Develop and implement engagement strategies.
• Oversee project delivery and ensure timely completion.
• Collaborate with internal teams to meet client needs.
• Track and report on engagement activities and outcomes.

Qualifications & Requirements

• Education: Bachelor's degree in Business, Management, or related field.
• Experience: 5-7 years of experience in client engagement or project management, Intapp experience
• Skills:
  • Business Innovation
  • Coaching
  • Communication
  • Customer Success
  • Deadline Management
  • End-to-End Project Management
  • General Operations Management
  • Professional Collaboration
  • Professional Development Trainings
  • Recruiting
  • Reporting and Analysis
• Certifications: Certified Engagement Manager (CEM) preferred.
• Physical Requirements: Ability to work in an office environment and perform tasks that may require sitting, standing, and using office equipment.

The Compensation range for this role is $100,000.00 to $135,000.00 USD annually and may be eligible for an annual bonus.

#Remote

#1100 Epiq eDiscovery Solutions, Inc.

Your specific salary will be determined based on several factors:

• Location-based market rate for the role
• Your abilities in relation to the job specification
• Performance during screening and interview
• Pay parity with the wider team in the considered location

Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.

Epiq Leadership Compass

Builds Talented Teams

Builds and develops inclusive, high‑performing teams aligned to strategic goals for exceptional talent and business results.

• Focus on employee engagement
• Build a strong talent pipeline

Fosters Relationships & Collaboration

Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.

• Build trust‑based partnerships
• Nurture long‑term relationships
• Remove collaboration barriers
• Celebrate cross‑team success

Engages & Influences

Inspires action and alignment through clear communication, purposeful influence, and a compelling vision.

• Use storytelling to build buy‑in
• Align communication with organizational goals
• Guild alignment through strong engagement

Maximizes Performance

Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals.

• Use data to identify improvement opportunities
• Make informed decisions
• Align team goals with boarder strategy
• Empower teams to manage their own goals
• Translate vision into clear priorities
• Prepare for disruptions with strong change management

Achieves Operational Success

Drives continuous improvement and operational excellence through smart processes, data insights, and quality execution.

• Improve workflows for team efficiency
• Use clear documentation and expectations
• Resolve issues quickly using data and feedback

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.