Engagement Manager: Client Success & Delivery

Epiq Systems, Inc; Florida; Hybride; USD 100 000 - 135 000; Plein temps

Résumé du poste

Epiq Systems, Inc. is seeking an Engagement Manager to oversee client engagements, drive customer success, and steer project delivery.

This role requires strategic planning, strong communication, and collaboration with internal teams to meet client needs. Qualified candidates have a Bachelor’s degree in Business or related field, 5–7 years of client engagement or project management experience (Intapp a plus).

Qualifications

• Education: Bachelor’s degree in Business, Management, or related field.
• Experience: 5–7 years in client engagement or project management, Intapp experience.
• Skills: Business Innovation, Coaching, Communication, Customer Success, Deadline Management, End-to-End Project Management, General Operations Management, Professional Collaboration, Professional Development trainings, Recruiting, Reporting and Analysis.
• Certifications: Certified Engagement Manager (CEM) preferred.

Responsabilités

• Manage client engagements and ensure customer success.
• Develop and implement engagement strategies.
• Oversee project delivery and ensure timely completion.
• Collaborate with internal teams to meet client needs.
• Track and report on engagement activities and outcomes.

Connaissances

Business Innovation

Coaching

Communication

Customer Success

Deadline Management

End-to-End PM

General Ops Mgmt

Professional Collaboration

Professional Development

Trainings

Recruiting

Reporting and Analysis

Formation

Bachelor's degree in Business, Management, or related field

Outils

Intapp

Description du poste

Epiq Systems, Inc. is seeking an Engagement Manager to oversee client engagements, drive customer success, and steer project delivery.

This role requires strategic planning, strong communication, and collaboration with internal teams to meet client needs. Qualified candidates have a Bachelor’s degree in Business or related field, 5–7 years of client engagement or project management experience (Intapp a plus).