Remote Engagement & CX Specialist

Your SmartSource; Petaluma (CA); Remote; USD 75,000 - 90,000; Full time

Benefits offered by this job

$125.00 / month work-from-home subsidy

Paid vacation, sick and public holidays

Medical, Dental, Vision, Life, Accident & Disability coverage

Health Savings and Flexible Savings Accounts

401k Plan with annual company match

Up to $300 pet adoption reimbursement

Job summary

An innovative company is on the lookout for a passionate Customer Experience professional to enhance member engagement and reduce churn. In this exciting role, you will be instrumental in delivering valuable content to members, conducting tests to boost social sharing, and creating engaging materials. With a mission-driven approach, this dynamic team is focused on growing their community of Dads and providing exceptional resources. If you're a self-starter with a strong work ethic and a knack for problem-solving, this is the perfect opportunity to make a meaningful impact in a rapidly growing startup environment.

Qualifications

• 5+ years of experience in customer experience or member engagement.
• Strong written and verbal communication skills are essential.

Responsibilities

• Manage customer experience and track member engagement.
• Deliver content and manage the member calendar throughout the year.
• Conduct product research and gather feedback for improvement.

Skills

Customer Experience (CX)

Metrics Tracking

Email Design

Written Communication

Problem Solving

Multi-tasking

Time Management

Tech Savvy

Tools

Canva

Adobe

Job description

An innovative company is on the lookout for a passionate Customer Experience professional to enhance member engagement and reduce churn. In this exciting role, you will be instrumental in delivering valuable content to members, conducting tests to boost social sharing, and creating engaging materials. With a mission-driven approach, this dynamic team is focused on growing their community of Dads and providing exceptional resources. If you're a self-starter with a strong work ethic and a knack for problem-solving, this is the perfect opportunity to make a meaningful impact in a rapidly growing startup environment.