Remote-Enabled Customs Specialist — Compliance & Trade Ops

C.H. Robinson Worldwide; Phoenix (AZ); Hybrid; USD 30,000 - 63,000; Full time

Benefits offered by this job

Medical plans

Paid time off

401(k) with company match

Flexible work options

Job summary

C.H. Robinson Worldwide is seeking a Customs Specialist to protect compliance, minimize risk, and ensure smooth clearance of customer shipments. You will handle complex exceptions, government examinations, and high-impact issues, while collaborating on-site three days a week and remotely two days.

The role emphasizes regulatory expertise, problem-solving, and operational excellence. Required are entry-writing experience, HTS/ABI knowledge, and strong communication.

Qualifications

• High School Diploma or GED.
• Minimum 2-3 years of entry-writing experience in international transportation or with AI agents.
• Associate or bachelor's degree preferred.
• Experience supporting automation-enabled workflows or BPO-integrated operations.
• Familiarity with customs exams, government agency holds, or dangerous goods processes.
• Knowledge of ABI, AMS queries, or entry summary components.
• Proficient in Microsoft Office.
• Strong communication, prioritization, and multitasking skills.
• Customer-facing operational support or escalation management experience.
• Knowledge of HTS and supply chain.

Responsibilities

• Review and validate customs entry data for accuracy, compliance, and timely cargo clearance.
• Resolve complex customs exceptions, including documentation gaps, classification issues, valuation discrepancies, and regulatory concerns.
• Manage government agency holds and customs examinations, including CBP, FDA, CPSC, VACIS, CET, and Tailgate inspections.
• Serve as a trusted customs compliance expert, interpreting regulations and applying them across daily operations and automated processes.
• Prioritize critical shipment issues to prevent delays and maintain exceptional service for customers.
• Partner with customs brokers, transportation providers, and internal teams to ensure seamless import clearance and delivery.
• Own and maintain customer-specific SOPs, HTS databases, and compliance requirements to support operational excellence.
• Investigate and resolve cargo damage claims, insurance matters, demurrage, detention disputes, and other high-impact shipment issues.
• Conduct quality reviews of customs entries and automated decisions to ensure compliance, accuracy, and process effectiveness.
• Drive continuous improvement by identifying workflow enhancements, supporting automation initiatives, and helping optimize customs operations and exception management.

Skills

Entry-writing experience

Microsoft Office

Communication skills

Multitasking

Attention to detail

Education

High School Diploma or GED

Associate or bachelor's degree

Tools

ABI/AMS knowledge

HTS knowledge

Automation workflows experience

Job description

C.H. Robinson Worldwide is seeking a Customs Specialist to protect compliance, minimize risk, and ensure smooth clearance of customer shipments. You will handle complex exceptions, government examinations, and high-impact issues, while collaborating on-site three days a week and remotely two days.

The role emphasizes regulatory expertise, problem-solving, and operational excellence. Required are entry-writing experience, HTS/ABI knowledge, and strong communication.