Remote EMR & Enterprise Systems Support Specialist

Parasol Alliance; Illinois; À distance; USD 70 000 - 100 000; Plein temps

Résumé du poste

Parasol Alliance is a technology solutions company serving the senior living industry with enterprise system support. The IT/EMR Support Specialist analyzes, implements, optimizes, troubleshoots and resolves system-related issues across EMR, HRIS, payroll, dining, scheduling, financial and CRM platforms.

Role involves break/fix tickets and projects, training for new hires, and on-call rotation in a fully remote environment.

Qualifications

• Bachelor's degree or equivalent combination of experience in IT, business or related field.
• Experience with EMR/HRIS/dining or similar enterprise systems preferred.
• Strong analytical and problem-solving skills with ability to learn new systems quickly.

Responsabilités

• Provide break/fix, implementations, optimizations and process improvement for client systems.
• Analyze EMR/HRIS/CRM platforms to determine best support or implementation paths.
• Review vendors and evaluate solutions to fit client needs.
• Manage projects and tickets with proactive communication to managers.
• Provide training and mentoring to new hires as needed.
• Participate in BA team meetings via Slack and other channels.
• Contribute to system analysis, implementation and optimization under timelines.
• Maintain professional communication with clients and team members.

Connaissances

EMR systems

HRIS

CRM platforms

Ticketing & support

Vendor evaluation

Training & mentoring

Strong written/verbal communication

Formation

Bachelor's degree in IT/CS or related

Equivalent combination of experience

High school diploma required

Outils

PointClickCare

MatrixCare

Yardi

Slack

Description du poste

Parasol Alliance is a technology solutions company serving the senior living industry with enterprise system support. The IT/EMR Support Specialist analyzes, implements, optimizes, troubleshoots and resolves system-related issues across EMR, HRIS, payroll, dining, scheduling, financial and CRM platforms.

Role involves break/fix tickets and projects, training for new hires, and on-call rotation in a fully remote environment.