Remote EMR/EHR Application Support Lead

Eliassen Group

Denver (CO)

Remote

USD 96,000 - 110,000

Part time

4 days ago

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with match

Life insurance

Job summary

Eliassen Group is seeking an EMR/EHR Application Support Manager for a remote contract role. You will lead production support, mentor analysts, and coordinate with clinical and business stakeholders to ensure system stability and regulatory compliance.

The role requires 5+ years in EMR/EHR support and 2+ years of leadership, with expertise in Epic, Cerner, Athenahealth, and other major EMR platforms. W2 benefits, competitive hourly rate, and strong incident management will be offered.

Qualifications

5+ years supporting EMR/EHR or healthcare applications.
2+ years leading or supervising support teams.
Experience supporting clinical users in healthcare environments.
Strong incident management and service delivery background.
SQL databases and query troubleshooting experience.
Knowledge of healthcare workflows and clinical operations.
Excellent communication and stakeholder management skills.

Responsibilities

Lead and mentor a team of Application Support Analysts and manage daily operations.
Establish SLAs and support metrics, and coordinate on-call schedules and incident response.
Develop support processes, knowledge articles, and standard operating procedures.
Oversee support for EMR/EHR platforms including Epic, Cerner, Athenahealth, NextGen, eClinicalWorks, Meditech, or proprietary systems.
Ensure prompt resolution of clinical and operational application issues and manage major incidents.
Coordinate cross-functional resolution teams and support upgrades, releases, enhancements, and go-live activities.
Monitor application performance and availability.
Partner with clinical, operational, and business leaders, serving as escalation point for complex issues.
Collaborate with vendors on defects, enhancements, and support requests, and facilitate communication during outages.
Guide troubleshooting of application, SQL/database, interface failures, HL7 and API integrations, and reporting or workflow issues.
Ensure root cause analysis for recurring problems and drive continuous improvement.
Ensure HIPAA compliance, support audits and regulatory standards, and maintain documentation of controls and processes.