Remote Employee Relations Investigator & Case Manager

Jobtailor; Missouri; Hybrid; USD 75,000 - 110,000; Full time

Job summary

Jobtailor is seeking an experienced Employee Relations Investigator to conduct impartial investigations, manage ER cases, and provide guidance to employees and leaders. The role requires thorough fact-finding, evidence review, and clear reporting across HR stakeholders.

You will maintain rigorous AIMS records, escalate high-risk concerns, and contribute to Global ER initiatives while working in a hybrid setup. Strong communication and judgment are essential for fair, consistent outcomes.

Qualifications

• Experience in employee relations, workplace investigations or HR case management.
• Structured fact-finding, interviews, and evidence review experience.
• Ability to determine when coaching, inquiry, formal investigation, or escalation is needed.
• Strong written and verbal communication skills with clear documentation.
• Ability to manage multiple cases with confidentiality and rigor.
• Good judgment in sensitive employee situations.
• Ability to collaborate across HR, Policy, Legal, Labor Relations, and business stakeholders.
• Strong project management skills: organizing ideas, priorities, tasks, deadlines.
• No GM immigration sponsorship available now or in future.
• Must work under remote/hybrid arrangement; some locations require in-person attendance (within 50 miles of Austin, Detroit, Warren, or Mountain View).

Responsibilities

• Conduct impartial investigations from intake to closure.
• Own foundational Employee Relations matters requiring judgment and structured framing.
• Assess concerns and determine ownership, advisory handling, inquiry, or escalation.
• Conduct lower-severity investigations from intake through closure.
• Perform fact-finding, interviews, evidence review, findings, and case reports.
• Partner with HR and stakeholders to ensure timely, fair outcomes.
• Maintain complete AIMS records with case details and status updates.
• Escalate discrimination, harassment, retaliation, or high-risk matters.
• Apply standardized templates and escalation logic within ERI model.
• Support Global Employee Relations projects with project management and admin support.

Skills

Employee Relations Experience

Workplace Investigations

Fact-Finding & Evidence Review

Written & Verbal Communication

Project Management Skills

Tools

AIMS Records Management

Job description

Jobtailor is seeking an experienced Employee Relations Investigator to conduct impartial investigations, manage ER cases, and provide guidance to employees and leaders. The role requires thorough fact-finding, evidence review, and clear reporting across HR stakeholders.

You will maintain rigorous AIMS records, escalate high-risk concerns, and contribute to Global ER initiatives while working in a hybrid setup. Strong communication and judgment are essential for fair, consistent outcomes.