Remote Emerging Market Client Success Manager

Lantern; Dallas (TX); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k with company match

Paid Time Off

Paid Parental Leave

Job summary

Lantern is seeking a Manager, Client Success for the Emerging Market segment. You will own a book of about 10 client accounts, drive renewal and growth, and lead a small CS team. A data-driven mindset and strong coaching skills are essential as you partner with segment leadership.

You will collaborate with sales, marketing, and operations to standardize processes, report on health metrics, and ensure exceptional client outcomes in a fast-paced environment.

Qualifications

• Bachelor’s degree required.
• 7+ years in strategic accounts, client management, or healthcare/benefits sectors preferred.
• 2–3 years of people management experience preferred.
• Experience with Salesforce (SFDC), Microsoft 365, Monday.com, and BI/reporting platforms.
• Strong communication, coaching, and relationship-building skills.

Responsibilities

• Own a book of roughly 10 Emerging Market client accounts.
• Develop and execute service strategy to drive renewal, growth, and retention.
• Identify opportunities to grow revenue via utilization, pricing, and offerings.
• Mentor 3–4 Client Success Managers and escalate issues as needed.
• Provide regular readouts to VP and collaborate on segment strategy.
• Travel to client sites and Lantern headquarters as needed.

Skills

Client relationship management

Coaching & mentoring

Data-driven decision making

Cross-functional collaboration

Strategic account management

Communication

Education

Bachelor's degree

Tools

Salesforce (SFDC)

Microsoft 365

Monday.com

BI/Reporting tools

Job description

Lantern is seeking a Manager, Client Success for the Emerging Market segment. You will own a book of about 10 client accounts, drive renewal and growth, and lead a small CS team. A data-driven mindset and strong coaching skills are essential as you partner with segment leadership.

You will collaborate with sales, marketing, and operations to standardize processes, report on health metrics, and ensure exceptional client outcomes in a fast-paced environment.