Remote EMEA Customer Success Manager - Crypto

Notabene; New York (NY); Remote; USD 90,000 - 130,000; Full time

Job summary

Notabene is seeking an experienced Customer Success professional to manage a regional book across the EMEA time zones. You will own onboarding, adoption and renewals, drive upsells, and serve as a technical interface for customer integrations and API workflows.

You will work closely with compliance, operations and engineering teams to ensure customer success, growth, and renewal health while maintaining HubSpot records and engaging in occasional after-hours support.

Qualifications

• 5+ years in Customer Success or Account Management in crypto/fintech/regtech SaaS or similar
• Experience owning renewals and upsells without handing back to Sales
• Ability to navigate API docs and understand integration concepts

Responsibilities

• Own the post-sales journey: onboarding, adoption, reviews, renewal and upsell
• Run renewals and upsells, including pricing discussions with economic buyers
• Guide customers through Travel Rule programmes and stablecoin payment products
• Collaborate with customer integration teams on API docs, test calls, data and issue diagnosis
• Monitor usage and risk signals, act on them before renewal issues arise
• Identify growth opportunities within existing customers and coordinate with Sales
• Build relationships across compliance, operations and engineering
• Maintain up-to-date records in HubSpot
• Occasional on-call duties outside office hours

Skills

Customer Success

Account Management

Renewals

Upsell

API Documentation

Cross-functional collaboration

Job description

Notabene is seeking an experienced Customer Success professional to manage a regional book across the EMEA time zones. You will own onboarding, adoption and renewals, drive upsells, and serve as a technical interface for customer integrations and API workflows.

You will work closely with compliance, operations and engineering teams to ensure customer success, growth, and renewal health while maintaining HubSpot records and engaging in occasional after-hours support.