Remote Email Support Specialist – Customer Champion

Jobsultant Solutions; Seattle (WA); Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Various work schedules

Medical benefits from day one

Tuition reimbursement up to $5,000 annually

Competitive paid time off, including holidays

Job summary

A customer service organization is seeking an Email Support Representative to provide exceptional support to customers. You'll handle in-bound calls, addressing concerns with empathy and problem-solving skills. This remote position requires a high school diploma and excellent communication skills. With a focus on customer satisfaction, you'll benefit from a comprehensive training program and immediate medical benefits. Ideal for individuals with 0-3 years of experience in a customer-facing role.

Qualifications

• 0-3 years of prior experience in a customer-facing role.
• Ability to wow customers on every call.
• Relentless drive to own the customers' problem.

Responsibilities

• Receive in-bound calls from customers and provide superior service.
• Listen to customer concerns and solve problems.
• Participate in special projects and adjust priorities as needed.

Skills

Excellent verbal, written, and listening skills

Strong attention to detail

Great communication skills

Ability to adapt

Multi-tasking using technology

Education

High school diploma or GED

Job description

A customer service organization is seeking an Email Support Representative to provide exceptional support to customers. You'll handle in-bound calls, addressing concerns with empathy and problem-solving skills. This remote position requires a high school diploma and excellent communication skills. With a focus on customer satisfaction, you'll benefit from a comprehensive training program and immediate medical benefits. Ideal for individuals with 0-3 years of experience in a customer-facing role.