Remote Email Support Specialist (Part-Time, Flexible Hours)

point.me; United States; On-site; USD 30,307 - 42,705; Part time

Job summary

point.me is seeking a Customer Support Specialist for a flexible part-time remote contract position. You will manage email-based support tickets and interact with premium users. The role requires strong communication skills and the ability to work autonomously while ensuring high customer satisfaction. The position offers flexible hours, with the expectation to log in on assigned days and maintain inbox management. This is essential in contributing to a positive user experience. Join our mission to empower customers using loyalty points.

Qualifications

• Experienced in high volume, email-based support.
• Strong communicator, capable of writing clear, empathetic responses.
• Comfortable working autonomously and finding solutions.

Responsibilities

• Manage and resolve email-based support tickets.
• Run pre-booked calls with premium users.
• Track customer pain points for feedback improvement.

Skills

Email-based support

Strong communication

Process-minded

Autonomous work

Tech adaptability

Customer-focused

Job description

point.me is seeking a Customer Support Specialist for a flexible part-time remote contract position. You will manage email-based support tickets and interact with premium users. The role requires strong communication skills and the ability to work autonomously while ensuring high customer satisfaction. The position offers flexible hours, with the expectation to log in on assigned days and maintain inbox management. This is essential in contributing to a positive user experience. Join our mission to empower customers using loyalty points.