Remote Email & SMS Retention Manager

Uproot Clean; United States; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive base salary

Fully remote

Job summary

Uproot Clean is seeking a Retention Manager to drive email and SMS programs as a growth engine for our fast‑growing consumer brand. You will own campaigns, flows, segmentation, QA, testing, reporting, and optimization, working closely with the Director of Retention.

This is a hands‑on, ideas‑driven role with systems building and revenue focus. The right candidate will merge operator instincts with lifecycle strategy, continuously improving the tools and processes behind retention to maximize

Qualifications

• 3+ years of hands-on experience managing email and SMS programs in ecommerce or DTC environments.
• Strong understanding of lifecycle marketing, flow logic, segmentation, and customer behavior.
• Demonstrated experience with A/B testing and interpreting results.
• Deep working knowledge of a major email/SMS platform and data sources.

Responsibilities

• Run day-to-day campaign and flow execution across email and SMS.
• Build and maintain the retention calendar aligned with promotions and launches.
• Design segments based on customer behavior and lifecycle stage.
• Create and test hypotheses; analyze performance and translate results into action.
• Collaborate with cross-functional partners to ensure retention strategy aligns with acquisition and other journeys.

Skills

Email marketing

SMS marketing

Lifecycle marketing

A/B testing

Data-driven decisions

Direct response

Tools

Klaviyo

Shopify

GA4/Analytics

CRM platforms

Job description

Uproot Clean is seeking a Retention Manager to drive email and SMS programs as a growth engine for our fast‑growing consumer brand. You will own campaigns, flows, segmentation, QA, testing, reporting, and optimization, working closely with the Director of Retention.

This is a hands‑on, ideas‑driven role with systems building and revenue focus. The right candidate will merge operator instincts with lifecycle strategy, continuously improving the tools and processes behind retention to maximize