Remote Email Deliverability Specialist

Iterable, Inc.; Atlanta, Northern (GA, KY); Hybrid; USD 97,000 - 151,000; Full time

Benefits offered by this job

Health & wellness stipend

Learning & development allowance

Monthly wellness allowance

Flexible PTO

Job summary

Iterable is the AI customer engagement platform trusted by brands worldwide and is seeking an Email Deliverability Consultant to join our Managed Services team. This role focuses on delivering best-practice deliverability consulting for enterprise clients, educating customers, and optimizing email programs to maximize ROI.

The US base salary range is $96,500 - $151,000 with total compensation including benefits; roles are remote with multiple US locations and global presence.

Qualifications

• Bachelor’s degree or equivalent experience.
• 2-4 years in email deliverability consulting.
• 2+ years in a B2B SaaS customer-facing role.
• Experience with 3rd-party delivery tools (Validity Everest, eDataSource, Google Postmaster Tools, Microsoft SNDS, etc.)
• Strong understanding of ISP policies and anti-spam laws.

Responsibilities

• Provide email deliverability consulting to customers.
• Educate customers on email marketing “best practices” while providing deliverability support.
• Monitor customers’ performance using internal metrics and 3rd-party delivery tools.
• Ensure customers have a smooth experience with our product and increasing their ROI.
• Partner with Support to analyze tickets, discover trends and resolve any potential issues.
• Ensure high level email campaign deliverability for a growing client base of enterprise companies.
• Monitor client satisfaction to develop and implement strategies leading to retention and growth.
• Gather delivery data into account assessments including Email Deliverability Reports.
• Warn customers for potential problems and provide strategies to manage reputation.
• Discover and resolve email delivery/Deliverability problems with specific ISPs and mailbox providers.
• Build strong relationships through MAAWG that will magnify our position as the industry leader.
• Maintain a trusted advisor relationship with each assigned client.
• Contribute to Iterable Blogs and Webinars related to Email Deliverability topics.

Skills

Email deliverability

Customer-facing

Communication skills

DNS & SMTP

Education

Bachelor’s degree or equivalent experience

Tools

Validity Everest

eDataSource

Google Postmaster Tools

Microsoft SNDS

Job description

Iterable is the AI customer engagement platform trusted by brands worldwide and is seeking an Email Deliverability Consultant to join our Managed Services team. This role focuses on delivering best-practice deliverability consulting for enterprise clients, educating customers, and optimizing email programs to maximize ROI.

The US base salary range is $96,500 - $151,000 with total compensation including benefits; roles are remote with multiple US locations and global presence.