Email Deliverability Consultant

Iterable, Inc.; Atlanta, Northern (GA, KY); Hybrid; USD 97,000 - 151,000; Full time

Benefits offered by this job

Health & wellness stipend

Learning & development allowance

Monthly wellness allowance

Flexible PTO

Job summary

Iterable is the AI customer engagement platform trusted by brands worldwide and is seeking an Email Deliverability Consultant to join our Managed Services team. This role focuses on delivering best-practice deliverability consulting for enterprise clients, educating customers, and optimizing email programs to maximize ROI.

The US base salary range is $96,500 - $151,000 with total compensation including benefits; roles are remote with multiple US locations and global presence.

Qualifications

• Bachelor’s degree or equivalent experience.
• 2-4 years in email deliverability consulting.
• 2+ years in a B2B SaaS customer-facing role.
• Experience with 3rd-party delivery tools (Validity Everest, eDataSource, Google Postmaster Tools, Microsoft SNDS, etc.)
• Strong understanding of ISP policies and anti-spam laws.

Responsibilities

• Provide email deliverability consulting to customers.
• Educate customers on email marketing “best practices” while providing deliverability support.
• Monitor customers’ performance using internal metrics and 3rd-party delivery tools.
• Ensure customers have a smooth experience with our product and increasing their ROI.
• Partner with Support to analyze tickets, discover trends and resolve any potential issues.
• Ensure high level email campaign deliverability for a growing client base of enterprise companies.
• Monitor client satisfaction to develop and implement strategies leading to retention and growth.
• Gather delivery data into account assessments including Email Deliverability Reports.
• Warn customers for potential problems and provide strategies to manage reputation.
• Discover and resolve email delivery/Deliverability problems with specific ISPs and mailbox providers.
• Build strong relationships through MAAWG that will magnify our position as the industry leader.
• Maintain a trusted advisor relationship with each assigned client.
• Contribute to Iterable Blogs and Webinars related to Email Deliverability topics.

Skills

Email deliverability

Customer-facing

Communication skills

DNS & SMTP

Education

Bachelor’s degree or equivalent experience

Tools

Validity Everest

eDataSource

Google Postmaster Tools

Microsoft SNDS

Job description

Explore job opportunities and join our team.

Iterable is the AI customer engagement platform built for enterprise scale, loved by teams, and trusted by global brands like Calm, HelloFresh, Penguin Random House, PGA of America, Redfin, and Square. It transforms data into action, powering intelligent, personalized experiences across every channel to drive measurable growth. Iterable gives teams the speed to move, the governance to stay in control, and the flexibility to continuously optimize performance at scale. With Iterable, customer engagement isn’t just a tactic — it’s a growth engine.

Iterable is growing globally, and our employees are located around the world. If you’re ready to be a part of the amazing community of Iterators, and make a real impact in your career, we invite you to apply for one of the open roles below!

Email Deliverability Consultant

Location

REMOTE - US; Atlanta, GA; Austin, TX; Boston, MA; Chicago, IL; Denver, CO

Employment Type

Full time

Location Type

Remote

Department

Customer Success

Iterable is the AI customer engagement platform, built for enterprise scale, loved by teams, and trusted by global brands like Redfin, SeatGeek, Priceline, Calm, and Box. Our platform empowers organizations to activate customer data from any source, design seamless cross-channel experiences, and optimize engagement with Nova Intelligence, the AI layer of our platform, all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.

Our success is powered by extraordinary people who bring our core values to life every day: Be an Owner, Growth Mindset, Run as One, and Transparency. And the market has noticed: G2 recognizes Iterable as a Leader globally, spanning the Americas, EMEA, APAC, ANZ, and Latin America, with category leadership in Personalization, Marketing Automation, Push Notifications, and Mobile Marketing, and a 4.5/5-star rating from hundreds of users. Gartner named Iterable a Challenger in the Gartner Magic Quadrant for Multichannel Marketing in both 2024 and 2025. We’ve also earned TrustRadius Top Rated honors in 2024 and 2025, were named a TrustRadius Buyer’s Choice for 2026, and were featured in Snowflake’s Modern Marketing Data Stack 2026.

With a global presence that includes offices in San Francisco, Denver, London, Sydney, and Lisbon, plus remote employees worldwide, we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!

How you’ll make a difference:

As a member of Iterable’s Managed Services team, this Email Deliverability Consultant will be responsible for providing our customers with the necessary tools, strategies, and best practices to ensure they’re maximizing their potential for landing in their recipients’ email inboxes. This is a key position for the company. We have had very few customer losses and we intend to keep it that way. Keeping customers happy and productive is core to our mission.

One of our core values is a growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description.

In this role, you’ll get to:

Provide email deliverability consulting services for new and existing customers of Iterable

Educate customers on email marketing “best practices” while providing deliverability support

Monitor customers’ performance using internal metrics and 3rd-party delivery tools

Ensure customers have a smooth experience with our product and increasing their ROI

Partner with Support to analyze tickets, discover trends and resolve any potential issues

Ensure high level email campaign deliverability for a growing client base of enterprise companies

Monitor client satisfaction to develop and implement strategies leading to retention and growth

Gather delivery data into account assessments including Email Deliverability Reports

Warn customers for potential problems and provide strategies to manage reputation

Discover and resolve email delivery/Deliverability problems with specific ISPs and mailbox providers

Build strong relationships through MAAWG that will magnify our position as the industry leader

Maintain a trusted advisor relationship with each assigned client

Contribute to Iterable Blogs and Webinars related to Email Deliverability topics

We are looking for people who have:

Bachelor’s degree or equivalent experience

2 - 4 years experience in email deliverability consulting and/or email deliverability support

2+ years experience in a B2B customer-facing role for a high-tech, SaaS organization

Experience using 3rd-party delivery tools (Validity Everest, eDataSource, Google Postmaster Tools, Microsoft SNDS, etc.)

High technical aptitude, motivated, goal-oriented and thrives in a fast-paced startup environment

Proficient with ISP/domain-specific delivery policies, block mitigation, and feedback loops with ISPs

Expert with “best practices” for sending bulk email, list management and blocklist/spam reduction

Strong familiarity with end-to-end email delivery (IP addresses, DNS, SMTP, authentication, etc.)

Knowledge of CAN-SPAM/GDPR/anti-spam laws

Excellent communication skills and a strong desire to work with customers

An embodiment of Iterable's core values: growth-mindset, humility, balance and trust

Previous experience working within Mail Transfer Agent (MTA) platforms like Sparkpost, Mailgun, Sendgrid, etc.

Bonus Points:

• Previous experience with email marketing, email compliance, push notifications, and/or SMS software
• Paid parental leave
• Community Impact Days
• Fertility & Adoption Assistance
• Flexible PTO
• Monthly Employee Wellness allowance
• Monthly Professional Development allowance

The US base salary range for this position at the start of employment is $96,500 - $151,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.

Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.

Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.

Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.