Email Deliverability Architect for Enterprise SaaS

Iterable; Boston (MA); On-site; USD 97,000 - 151,000; Full time

Benefits offered by this job

Paid parental leave

Competitive salaries

401(k) plan

Medical, dental, vision, & life保险

Job summary

Iterable is seeking an Email Deliverability Consultant to join our Managed Services team in the US. You will provide deliverability consulting to a portfolio of customers, teach best practices, monitor performance with third-party tools, and help optimize ROI while maintaining strong customer relationships.

The role emphasizes growth mindset and collaboration, with a focus on enterprise clients and cross-team coordination.

Qualifications

• Bachelor’s degree or equivalent experience.
• 2 - 4 years experience in email deliverability consulting and/or email deliverability support.
• 2+ years experience in a B2B customer-facing role for a high-tech, SaaS organization.
• Experience using 3rd-party delivery tools (Validity Everest, eDataSource, Google Postmaster Tools, Microsoft SNDS, etc.).
• High technical aptitude, motivated, goal-oriented and thrives in a fast-paced startup environment.
• Proficient with ISP/domain-specific delivery policies, block mitigation, and feedback loops with ISPs.
• Expert with “best practices” for sending bulk email, list management and blocklist/spam reduction.
• Strong familiarity with end-to-end email delivery (IP addresses, DNS, SMTP, authentication, etc.).
• Knowledge of CAN-SPAM/GDPR/anti-spam laws.
• Excellent communication skills and a strong desire to work with customers.
• An embodiment of Iterable's core values: growth-mindset, humility, balance and trust.
• Previous experience working within Mail Transfer Agent (MTA) platforms like Sparkpost, Mailgun, Sendgrid, etc.

Responsibilities

• Provide email deliverability consulting services for new and existing customers of Iterable
• Educate customers on email marketing “best practices” while providing deliverability support
• Monitor customers’ performance using internal metrics and 3rd-party delivery tools
• Ensure customers have a smooth experience with our product and increasing their ROI
• Partner with Support to analyze tickets, discover trends and resolve any potential issues
• Ensure high level email campaign deliverability for a growing client base of enterprise companies
• Monitor client satisfaction to develop and implement strategies leading to retention and growth
• Gather delivery data into account assessments including Email Deliverability Reports
• Warn customers for potential problems and provide strategies to manage reputation
• Discover and resolve email delivery/Deliverability problems with specific ISPs and mailbox providers
• Build strong relationships through MAAWG that will magnify our position as the industry leader
• Maintain a trusted advisor relationship with each assigned client
• Contribute to Iterable Blogs and Webinars related to Email Deliverability topics

Skills

Email deliverability

Customer-facing

SaaS

CAN-SPAM/GDPR knowledge

MTA platforms knowledge

Education

Bachelor's degree

Tools

Validity Everest

eDataSource

Google Postmaster Tools

Microsoft SNDS

Job description

Iterable is seeking an Email Deliverability Consultant to join our Managed Services team in the US. You will provide deliverability consulting to a portfolio of customers, teach best practices, monitor performance with third-party tools, and help optimize ROI while maintaining strong customer relationships.

The role emphasizes growth mindset and collaboration, with a focus on enterprise clients and cross-team coordination.