Inbox Deliverability Strategist

Iterable; Denver (CO); On-site; USD 97,000 - 151,000; Full time

Benefits offered by this job

Paid parental leave

Competitive salaries

401(k) plan

Medical, dental, vision, life보험

Professional Development allowance

Commuter benefits

Complete laptop workstation

Job summary

Iterable, the leading AI-powered customer engagement platform, is seeking an Email Deliverability Consultant to help enterprise brands maximize inbox delivery and ROI. You will provide deliverability guidance, educate customers on best practices, and monitor performance using internal metrics and external tools.

You will join Iterable's Managed Services team in a high-impact, customer-facing role that values ownership, growth mindset, and collaboration.

Qualifications

• Bachelor’s degree or equivalent experience.
• 2–4 years experience in email deliverability consulting and/or email deliverability support.
• 2+ years experience in a B2B customer-facing role for a high-tech, SaaS organization.
• Experience using 3rd-party delivery tools (Validity Everest, eDataSource, Google Postmaster Tools, Microsoft SNDS, etc.)

Responsibilities

• Provide email deliverability consulting services for new and existing customers of Iterable.
• Educate customers on email marketing best practices while providing deliverability support.
• Monitor customers’ performance using internal metrics and 3rd-party delivery tools.
• Ensure customers have a smooth experience with our product and increasing their ROI.
• Partner with Support to analyze tickets, discover trends and resolve any potential issues.
• Ensure high level email campaign deliverability for a growing client base of enterprise companies.
• Monitor client satisfaction to develop and implement strategies leading to retention and growth.
• Gather delivery data into account assessments including Email Deliverability Reports.
• Warn customers for potential problems and provide strategies to manage reputation.
• Discover and resolve email delivery/Deliverability problems with specific ISPs and mailbox providers.
• Build strong relationships through MAAWG that will magnify our position as the industry leader.
• Maintain a trusted advisor relationship with each assigned client.
• Contribute to Iterable Blogs and Webinars related to Email Deliverability topics

Skills

Email deliverability

Customer-facing

Communication skills

Technical aptitude

Growth mindset

Education

Bachelor’s degree or equivalent

Tools

Validity Everest

eDataSource

Google Postmaster Tools

Microsoft SNDS

SparkPost

Mailgun

SendGrid

Job description

Iterable, the leading AI-powered customer engagement platform, is seeking an Email Deliverability Consultant to help enterprise brands maximize inbox delivery and ROI. You will provide deliverability guidance, educate customers on best practices, and monitor performance using internal metrics and external tools.

You will join Iterable's Managed Services team in a high-impact, customer-facing role that values ownership, growth mindset, and collaboration.