Remote Email & Chat Support Specialist

Gilder Search Group; Los Angeles (CA); On-site; USD 38,000 - 52,000; Full time

Job summary

Gilder Search Group is seeking a dedicated Off Site Email Chat Support specialist to deliver exceptional customer service via email and chat. The role focuses on timely, accurate responses and maintaining a high standard of client care in a remote environment.

You will handle inquiries, troubleshoot issues, and document interactions while staying updated on product knowledge and company policies. Flexibility for varied shifts and strong written communication are essential.

Qualifications

• Experience in customer support via email and chat channels.
• Excellent written communication and attention to detail.
• Remote work setup with reliable internet and quiet workspace.
• Flexibility to work evenings or weekends if required.

Responsibilities

• Respond promptly and clearly to customer inquiries through email and chat support channels.
• Diagnose and troubleshoot product or service issues by gathering necessary information from customers.
• Maintain a high level of professionalism and empathy in all communications.
• Document customer interactions and update relevant systems with accurate information.
• Identify recurring issues and provide feedback to improve customer service processes.
• Work independently in a remote environment while meeting performance targets and deadlines.
• Stay updated on product knowledge, company policies, and industry trends.

Skills

Customer support

Written communication

Multitasking

CRM familiarity

Problem solving

Remote work setup

Flexible shifts

Education

High school diploma or equivalent

Associate or Bachelor’s degree (plus)

Tools

CRM software

Ticketing platforms

Job description

Gilder Search Group is seeking a dedicated Off Site Email Chat Support specialist to deliver exceptional customer service via email and chat. The role focuses on timely, accurate responses and maintaining a high standard of client care in a remote environment.

You will handle inquiries, troubleshoot issues, and document interactions while staying updated on product knowledge and company policies. Flexibility for varied shifts and strong written communication are essential.