Customer Service Coordinator

Penske Truck Leasing Co.; Tempe (AZ); On-site; USD 58,000 - 62,000; Full time

Benefits offered by this job

Competitive wage and benefits

Shift differentials for certain shifts

Training and development opportunities

Job summary

Penske Truck Leasing Co., L.P. in Tempe, AZ is seeking a Customer Service Coordinator to plan preventative maintenance requests, coordinate outside repairs, and manage the shop work plan.

You will communicate updates to customers, ensure parts availability, and keep the fleet serviced for a premier service experience. The role requires 2 years of customer service, 1 year of hands-on mechanical experience, and a focus on safety and efficiency.

Qualifications

• 2 years of customer service experience required.
• At least 1 year of hands-on mechanical experience required.
• 2 years of supervisory experience preferred.
• At least 2 years of service department administration preferred.
• High School diploma or equivalent required.
• Associates/Technical or Bachelors degree preferred.
• ASE certification preferred.
• Experience with service scheduling programs and diagnostic programs preferred.
• Follow Penske rules and safety policies; strong attention to instructions and DOT/OSHA guidelines.
• Regular, predictable, full attendance is essential.

Responsibilities

• Develop daily and weekly workforce plans balancing customer needs, unscheduled repairs, parts, technician skills and hours.
• Communicate with customers about maintenance updates, schedule changes, billing concerns, or service issues.
• Ensure Penske Rental units are maintained and ready for customers.
• Ensure parts availability for scheduled work.
• Hold vendors accountable for quality and schedule adherence for outside work.
• Provide customer service to ensure satisfaction and repeat business.
• Maintain shop productivity by optimizing the work plan.
• Coordinate with district billing clerks as necessary.
• Execute other projects and tasks as assigned by supervisor.

Skills

Customer service

Supervisory experience

Mechanical knowledge

Safety/compliance

Willingness to travel

Background check & drug screen

Education

High School diploma or equivalent

Associates/Technical/Bachelor preferred

Tools

Service scheduling software

Diagnostic software

Job description

Position Summary

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan.

Pay

$28-30/hr. or $58,240-$62,400/annually depending on experience

Schedule

Monday - Friday, 8 hour shift.

Major Responsibilities

• Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.
• Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues.
• Assure that all Penske Rental units are maintained and prepared for customers
• Ensure parts are available for scheduled work
• Hold vendors accountable for quality and adherence to schedule for outside work
• Provide customer service, assuring customers are satisfied and will return for additional business.
• Maintain shop productivity by optimizing the work plan
• Coordinate with district billing clerks as necessary
• Other projects and tasks as assigned by supervisor

Why is Penske for you?

• We take pride in offering a competitive wage and great benefits.
• This position, at this location, offers shift differentials that will vary based on second shift (starting after 11am) or third shift (starting after 9pm) and weekend work.
• Penske offers several training and development opportunities, so you can grow your career!

Qualifications

• 2 years of customer service experience required
• At least 1 year of hands on mechanical experience required
• 2 years of supervisory experience preferred
• At least 2 years of service department administration preferred
• High School diploma or equivalent required
• Associates Degree, Technical School Degree, or Bachelors Degree preferred
• ASE certification preferred
• Prior experience with service scheduling programs and diagnostic programs preferred
• The associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management
• The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice.
• Regular, predictable, full attendance is an essential function of the job
• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

Physical Requirements

The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended length of time throughout their scheduled working period.
• The associate is required to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls.
• The associate must be able to work safely at heights using applicable ladders and elevated working platforms.
• The associate must be able to safely work in all weather conditions.
• Given the frequent movement of large trucks through the workplace, the associate must be able to see and hear in order to safely navigate the work environment.
• The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.

Penske is an Equal Opportunity Employer.

About Penske Truck Leasing/Transportation Solutions

Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.

Address: 1541 W Bell De Mar Rd, 2nd Floor

Primary Location: US-AZ-Tempe

Employer: Penske Truck Leasing Co., L.P.