Customer Care Coordinator

Penske; Reading (Berks County); On-site; USD 52,000 - 68,000; Full time

Job summary

Penske Truck Leasing/Transportation Solutions in Reading, PA is seeking a Customer Care Coordinator to handle billing, contracts and related administrative tasks, ensuring accurate revenue capture and responsive service to customers.

You will resolve inquiries using Penske systems, apply account adjustments, identify trends, and support revenue enhancement initiatives. The role requires strong communication, 2+ years of customer experience, and willingness to travel as needed.

Qualifications

• Bachelor's degree preferred; if no degree, equivalent work experience.
• Master's degree preferred; if no degree, equivalent work experience.
• Minimum 2 years of experience interacting with customers and resolving complex issues.
• Strong customer service and communication skills.
• Proficiency in Microsoft Office; ability to learn Penske systems.

Responsibilities

• Resolve inquiries related to invoices, contracts and services using Penske systems.
• Research, calculate and apply adjustments to customer accounts.
• Identify trends and propose long-term fixes to improve service.
• Provide excellent customer service and support other projects as assigned.

Skills

Customer service

Communication

Problem solving

Time management

Education

Bachelor's degree

Master's degree

Tools

Microsoft Office

AS400

SalesForce

Job description

Position Summary:

Penske’s Customer Care team is responsible for responding to internal and external customer requests regarding billing, contracts and other aspects of our customers’ administrative relationship with Penske. Coordinators assist with evaluating contract language and requirements, ensuring proper revenue capture through accurate billing and assisting with revenue enhancement projects such as our CPI and market labor survey processes.

Major Responsibilities:

• Resolve unstructured internal and external inquiries related to invoices, contracts and various services provided by Penske by utilizing over a dozen different Penske systems
• Research, calculate and apply adjustments to customer accounts as needed
• Identify trends in inquiries and propose long-term fixes to better service our customers
• Provide excellent customer service
• Other projects and tasks as assigned.

Qualifications:

• Bachelor's Degree preferred. If no degree, equivalent work experience is required.
• Master's Degree preferred. If no degree, equivalent work experience is required.
• Minimum 2 years of experience interacting with customers and resolving complex issues
• Strong customer service skills
• Strong computer skills in Microsoft Office
• Working knowledge of Penske systems preferred (AS400, SalesForce, etc.)
• Ability to learn a broad set of processes
• Apply knowledge to proactively solve problems
• Identify trends in data and inquiries to recommend proactive solutions to management
• Strong organizational skills; ability to manage multiple projects
• Excellent written and oral communication skills
• Self-starter, motivated, can-do attitude
• Willingness to take on additional/evolving responsibilities
• Regular, predictable, full attendance is an essential function of the job
• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

Physical Requirements:

• The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
• While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Penske is an Equal Opportunity Employer

About Penske Truck Leasing/Transportation Solutions

Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.

Job Category: Finance/Accounting

Job Function: Administrative Support

Job Family: General Administration

Address: 100 Gundy Drive

Primary Location: US-PA-Reading

Employer: Penske Truck Leasing Co., L.P.