Remote-Eligible Specialty Loan Advisor for BPLs

Selene Finance LP; United States; Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

PTO

Medical, Dental & Vision

Employee Assistance Program

Flexible Spending Account

Health Savings Account

Paid Holidays

Company paid Life Insurance

Matching 401(k) Plan

Job summary

Selene Finance LP seeks a results-driven Specialty Loan Advisor to manage a portfolio of Business Purpose Loans, providing expert servicing and advisory guidance to a diverse set of clients and stakeholders. The role emphasizes ownership of the customer journey, from intake through resolution, with a focus on accuracy, compliance, and data-driven outcomes.

The ideal candidate has 3–5 years in mortgage servicing or related settings, strong analytical skills, and the ability to thrive in a

Qualifications

• 3–5 years of experience in mortgage servicing, contact center, or related roles.
• Working knowledge of Business Purpose Loans (BPLs).
• Strong understanding of escrow, billing, payment histories, and 1098 statements.
• Experience with cross-collateralized servicing and partial lien releases.
• Knowledge of property preservation processes.
• Strong analytical and problem-solving skills with high attention to detail.
• Ability to manage high-volume workload and meet deadlines.
• Excellent communication skills.
• Ability to work independently and in a team environment.
• Strong advisory and relationship management skills.

Responsibilities

• Manage a portfolio of Business Purpose Loans by providing consistent, high-quality servicing and support to internal and external stakeholders.
• Serve in an advisory capacity to customers, providing guidance tailored to their unique business needs.
• Handle inbound and outbound calls, as well as email and text communications, to support clients, attorneys, and authorized third parties.
• Perform moderately complex administrative, transactional, and operational tasks including research, analysis, and documentation.
• Generate reports and analyze data to support strategic initiatives and improve customer outcomes.
• Ensure compliance with company policies, procedures, and investor requirements.
• Leverage systems and tools to ensure accuracy, efficiency, and strong customer experience.
• Meet and exceed production goals (KPIs), with high performers recognized through increased autonomy and flexibility.
• Collaborate cross-functionally to resolve escalations and improve servicing effectiveness.

Job description

Selene Finance LP seeks a results-driven Specialty Loan Advisor to manage a portfolio of Business Purpose Loans, providing expert servicing and advisory guidance to a diverse set of clients and stakeholders. The role emphasizes ownership of the customer journey, from intake through resolution, with a focus on accuracy, compliance, and data-driven outcomes.

The ideal candidate has 3–5 years in mortgage servicing or related settings, strong analytical skills, and the ability to thrive in a