Remote-Eligible Patient Support Agent

massgeneralbrigham; Northampton (MA); Hybrid; USD 25,000 - 32,000; Full time

Job summary

Mass General Brigham Medical Group is seeking a Call Center Representative to join a high-volume, patient-centric team. You will handle 70–90 inbound calls daily, schedule appointments, resolve inquiries, and guide patients through care processes.

The ideal candidate has 1–2 years in customer service, strong communication, and time-management skills. Onsite training is required, with potential for remote work after onboarding, in a 40-hour weekly schedule.

Qualifications

• Education: High School Diploma or Equivalent required.
• Experience: 1-2 years in Customer Service preferred; 0-1 year in Call Center preferred.
• Fluency in multiple languages may be desired.

Responsibilities

• Answers or makes calls to clients to learn about and address their needs, complaints, or other issues with products or services.
• Responds efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Engages in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
• Utilizes software, databases, scripts, and tools appropriately.
• Understands and strives to meet or exceed call center metrics while providing excellent consistent customer service.
• Adheres to all company policies and procedures as well as defined training.

Skills

Customer service

Active listening

Verbal communication

Written communication

Time management

Decision making

Multilingual

Education

High School Diploma

Tools

CRM software

Job description

Mass General Brigham Medical Group is seeking a Call Center Representative to join a high-volume, patient-centric team. You will handle 70–90 inbound calls daily, schedule appointments, resolve inquiries, and guide patients through care processes.

The ideal candidate has 1–2 years in customer service, strong communication, and time-management skills. Onsite training is required, with potential for remote work after onboarding, in a 40-hour weekly schedule.