Clinic/Practice Assistant, Call Center

Partner's Healthcare; Weymouth (MA); Hybrid; USD 24,000 - 34,000; Full time

Job summary

Mass General Brigham is seeking a full-time Call Center Representative in South Weymouth to join a multispecialty ambulatory practice. You will handle a high volume of inbound calls (approx. 75–120 daily), schedule appointments, and provide prompt, compassionate service to patients.

Initial training requires 3 weeks onsite; after training, you will work remotely. The role is Monday–Friday, 8:30 AM–5:00 PM, totaling 40 hours per week, with ongoing opportunities within our health system.

Qualifications

• Education: High School Diploma or Equivalent required.
• CMAA certification preferred for eligibility.

Responsibilities

• Schedule appointments.
• Answer patient inquiries and provide relevant information.
• Handle complaints and troubleshoot issues.
• Deliver timely, efficient, and high-quality customer service.

Skills

Office proficiency

Phone etiquette

Written communication

Time management

Multitasking

Education

High School Diploma or Equivalent

Certified Medical Administrative Assistant (CMAA) preferred

Tools

Office Suite

Phone system

Job description

Site: Brigham and Women's Physicians Organization, Inc.Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary Located at 541 Main Street in South Weymouth, our call center team is an integral part of a large multispecialty Ambulatory Practice with multiple locations across the South Shore. At the heart of everything we do is a commitment to putting patient care first. Our dedicated team includes physicians, nurse practitioners, physician assistants, nurses, and support staff, all working together to provide prompt, expert, and compassionate care. Whether addressing general health maintenance or managing complex medical conditions, we prioritize each patient's well-being.

We are seeking a full-time, 40-hour Call Center Representative to join our team! The ideal schedule for this role is Monday to Friday, from 8:30 AM to 5:00 PM. In this role, the Call Center Representative will support our multidisciplinary team by handling a high volume of inbound calls, averaging approximately 75-120 calls per day while providing exceptional service to our patients and ensuring their needs are met in an efficient and timely manner.

For training purposes, it will be required to work 100% onsite for the first three weeks, then once training has concluded, you will work remotely.

Key Responsibilities

• Schedule appointments
• Answer patient inquiries and provide relevant information
• Handle complaints and troubleshoot issues
• Deliver timely, efficient, and high-quality customer service

Qualifications

EducationHigh School Diploma or Equivalent requiredCan this role accept experience in lieu of a degree?NoLicenses and CredentialsCertified Medical Administrative Assistant [CMAA] preferredExperienceOffice experience 2-3 years required

Knowledge, Skills and Abilities

• - Proficiency with all Office Suite, Knowledge of office operations and standards, and understanding of office procedures, including filing, copying, scanning, printing, and faxing.
• - Ability to use the phone system, manage more non-routine phone calls, and solve routine issues as appropriate.
• - Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
• - Understanding written sentences and paragraphs in work-related documents, corresponding and communicating with others clearly and effectively (including composing/editing e-mails, memos, and letters), and taking complete and accurate messages.
• - Managing one's own time and the time of others.
• - Well-organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Additional Job Details

Remote Type RemoteWork Location 541 Main StreetScheduled Weekly Hours 40Employee Type RegularWork Shift Day (United States of America)Pay Range $17.71 - $24.94/HourlyGrade 3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement: 2415 Harbor Medical Associates, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency FrameworkAt Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.