Remote-Eligible Customer Care Coordinator

Cigna Health and Life Insurance Company; Town of Florida, Northern (NY, KY); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Cigna Health and Life Insurance Company is seeking a Customer Care Coordinator to be the primary contact for clients, delivering outstanding service via inbound calls and emails. You will process orders, research inquiries, resolve issues, and document interactions in CRM systems while meeting SLA and KPIs.

You will collaborate with internal teams, monitor order activity, and maintain high customer satisfaction in a fast-paced, home-friendly environment with reliable broadband connectivity.

Qualifications

• 2+ years of customer service experience in a contact center or customer care environment.
• Strong verbal and written communication skills.
• Ability to meet or exceed performance metrics (KPIs).
• Experience with order entry, order management, and customer account support preferred.

Responsibilities

• Handle inbound calls from clients in a professional, courteous manner.
• Process customer orders accurately and within timelines.
• Research and resolve customer inquiries and service-related issues.
• Respond to email inquiries regarding orders, products, shipments, and account questions.
• Document all customer interactions in designated systems and collaborate with internal departments.

Skills

Customer service

Communication

Problem-solving

CRM systems

Microsoft Office

Multitasking

Education

High School Diploma

Associate's degree

Bachelor's degree

Tools

CRM systems

Microsoft Office

Job description

Cigna Health and Life Insurance Company is seeking a Customer Care Coordinator to be the primary contact for clients, delivering outstanding service via inbound calls and emails. You will process orders, research inquiries, resolve issues, and document interactions in CRM systems while meeting SLA and KPIs.

You will collaborate with internal teams, monitor order activity, and maintain high customer satisfaction in a fast-paced, home-friendly environment with reliable broadband connectivity.