Case Resolution & Training Consultant

State of Florida; Panama City (FL); On-site; USD 40,000 - 51,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Tuition waivers

Paid leave

10 paid holidays annually

Retirement savings

Vision and dental insurance

Job summary

The State of Florida, Department of Revenue, invites applications for the Case Processing Consultant role based in Panama City. This position focuses on customer and team support, mentoring colleagues, initiating and responding to requests, and collaborating with internal and external partners to resolve complex cases.

The ideal candidate has two years of research and analysis experience, coaching or training skills, and strong customer communication abilities, plus at least one year in Child

Qualifications

• Two years of experience conducting research and analyzing information to make decisions.
• Experience coaching, mentoring or training others.
• Two years of experience communicating with customers for the purpose of resolving inquiries.
• One year of Child Support Program experience.

Responsibilities

• Mentoring and training to team members
• Initiating and responding to requests
• Coordinating with internal and external partners
• Researching and resolving case issues
• Gathering information and analyzing case data to determine next steps
• Assisting customers
• Interacting with other states, employers, and other business partners
• Making decisions based on case information and provided documentation

Skills

Customer communication

Research and analysis

Coaching/Mentoring

Child Support experience

Job description

The State of Florida, Department of Revenue, invites applications for the Case Processing Consultant role based in Panama City. This position focuses on customer and team support, mentoring colleagues, initiating and responding to requests, and collaborating with internal and external partners to resolve complex cases.

The ideal candidate has two years of research and analysis experience, coaching or training skills, and strong customer communication abilities, plus at least one year in Child