Remote-Eligible AI Deployment & Gov Success Lead

Concourse; New York (NY); On-site; USD 80,000 - 110,000; Full time

Job summary

Concourse, located in New York City, is seeking a skilled professional to manage the deployment of AI-powered solutions for state and local government clients. The ideal candidate will have more than 3 years of experience in customer success, handling onboarding, training, and go-live processes while ensuring smooth operations.

This role involves building strong relationships with clients and coordinating across teams to address any deployment challenges effectively. A passion for AI and excellent project management skills are key to thriving in this dynamic environment.

Qualifications

• 3+ years of experience in customer success, implementation, deployment operations, or client services.
• Experience working with government or enterprise customers.
• Strong project management skills with the ability to manage multiple deployments.

Responsibilities

• Manage end-to-end deployment of AI-powered solutions for government clients.
• Own customer onboarding, training, and go-live processes.
• Coordinate between product, engineering, and stakeholders to resolve blockers.
• Track customer health metrics and proactively address risks.

Skills

Customer success expertise

Project management

Relationship-building

Experience with AI tools

Job description

Concourse, located in New York City, is seeking a skilled professional to manage the deployment of AI-powered solutions for state and local government clients. The ideal candidate will have more than 3 years of experience in customer success, handling onboarding, training, and go-live processes while ensuring smooth operations.

This role involves building strong relationships with clients and coordinating across teams to address any deployment challenges effectively. A passion for AI and excellent project management skills are key to thriving in this dynamic environment.