Remote Eligibility Support Specialist (Call Center)

ND Health and Human Services; Washburn (ND); Remote; USD 38,000 - 62,000; Full time

Job summary

ND Health and Human Services in North Dakota invites applications for an Eligibility Worker, remotely within the Dakota Central Human Service Zone (Mercer, McLean, Oliver, Sheridan Counties) with a dedicated home office space.

This role supports the Economic Assistance Unit by answering inquiries, determining eligibility, providing information and referrals, and interpreting program policies to guide citizens through TANF, SNAP, and related programs.

Qualifications

• Must have a high school diploma or equivalent plus, one of the following: eligibility worker certificate, 90 semester hours or 135 quarter hours of a bachelor's degree, three years of work experience in relevant fields, or any combination of education and experience listed.

Responsibilities

• Provide exceptional customer service and support as a primary resource for clients statewide regarding Economic Assistance programs.
• Assess client needs and provide information/referrals for agency resources to assist clients.
• Interpret state and federal program policies and maintain knowledge of laws, rules, and procedures.
• Develop and prioritize work practices to meet deadlines for all programs.

Skills

Customer service

Communication

Policy interpretation

Case processing

Education

High school diploma or equivalent

Eligibility worker certificate program

Bachelor's degree (60+ credit hours) or 3 years of related work

3 years experience processing claims/benefits

Job description

ND Health and Human Services in North Dakota invites applications for an Eligibility Worker, remotely within the Dakota Central Human Service Zone (Mercer, McLean, Oliver, Sheridan Counties) with a dedicated home office space.

This role supports the Economic Assistance Unit by answering inquiries, determining eligibility, providing information and referrals, and interpreting program policies to guide citizens through TANF, SNAP, and related programs.