Director of Program Evaluation and Compliance

ND Health and Human Services; North Dakota; Remote; USD 90,000 - 130,000; Full time

Job summary

ND Health and Human Services seeks a Director of Program Evaluation & Compliance (remote in North Dakota) to lead Quality Control and Performance Enhancement across Economic Assistance, Medical Assistance, and SNAP programs.

You will interpret federal regulations, evaluate program policies, analyze data and trends, and guide corrective action plans that reduce errors and strengthen service delivery for North Dakotans.

Qualifications

• Bachelor's degree and 5 years of progressively responsible experience in economic assistance or related fields.
• 3 years supervisory or lead-worker experience.
• Experience interpreting federal regulations and developing corrective action plans.

Responsibilities

• Lead the Quality Control and Performance Enhancement units, providing guidance to managers and staff.
• Oversee statewide quality control to evaluate program accuracy and compliance.
• Review federal regulations, policies, and procedures; recommend changes for compliance and improvement.

Skills

Leadership

Analytical skills

Regulatory interpretation

Data analysis

Team leadership

Communication

Collaboration

Policy analysis

Education

Bachelor's degree

Job description

Economic Assistance Section is seeking a Director of Program Evaluation & Compliance to join their team that can be remote in North Dakota.

As the Director of Program Evaluation & Compliance, you will play an important role in ensuring North Dakota's Economic Assistance programs provide accurate, timely, and meaningful support to individuals and families who need it most. Your leadership will help strengthen programs that serve some of our state's most vulnerable citizens, ensuring they have access to the benefits and resources they need to build stability, overcome challenges, and improve their quality of life.

In this role, you will lead the Quality Control and Performance Enhancement units, providing guidance, support, and direction to managers and staff. You will oversee statewide quality control efforts to evaluate how effectively Human Service Zone offices administer Economic Assistance, Medical Assistance, and Supplemental Nutrition Assistance Program (SNAP) benefits. Through reviewing program performance, analyzing data, and identifying trends, you will help ensure these programs operate accurately, efficiently, and in compliance with state and federal requirements.

You will work closely with Human Service Zone leadership, Economic Assistance policy administrators, and federal partners to identify opportunities for improvement and develop solutions that strengthen program services. This includes overseeing the collection and analysis of quality control data, ensuring reliable methods are used to evaluate findings, and identifying the financial impact of agency and client errors. You will also guide efforts to develop and implement corrective action plans that reduce errors, improve program accuracy, and help ensure individuals and families receive the benefits they are eligible for.

As a key member of the Economic Assistance leadership team, you will review and interpret federal regulations, evaluate existing policies and procedures, and recommend changes that support compliance and continuous improvement. You will collaborate with federal agencies to align program goals, priorities, and standards while helping protect the state from potential financial penalties. Your ability to turn complex information into practical solutions will help strengthen operations, support staff, and improve the services provided to North Dakotans.

To thrive in this position, you should be a confident, collaborative leader who enjoys solving complex problems, developing others, and finding opportunities to improve how programs operate. You should have strong analytical and research skills, with the ability to interpret complex regulations, evaluate data, identify trends, and turn findings into clear, practical recommendations. You should be comfortable working with a variety of partners, including state and federal agencies, program administrators, and Human Service Zone leadership. Strong communication skills, attention to detail, and the ability to balance regulatory requirements with the needs of the people we serve will help you succeed. You should also be someone who can see the bigger picture, adapt to changing priorities, and lead teams through improvements while building positive working relationships.

Most importantly, you should be passionate about making a difference through strong leadership and meaningful program improvements. Your work will go beyond ensuring programs meet requirements. You will help build a stronger, more reliable system of support for North Dakotans who depend on these services, contributing to the ND HHS mission of making North Dakota the healthiest state in the nation.

To be considered for this position, you must have a bachelor's degree and three (3) years of progressively responsible experience in economic assistance, social services program administration, quality control/program integrity, or policy analysis and two (2) years of supervisory or lead-worker experience for a total of five (5) years of experience. Additional work experience as specified may substitute for the degree requirement on a year-for-year basis.

Location

his position may work from home anywhere in North Dakota with the ability and willingness to work during regular business hours and able to travel as needed.

About HHS

ND HHS strives to make North Dakota the healthiest state in the nation by reinforcing the foundations of well-being: physical, economic, and behavioral. The keys to success are the 2800 committed, team members who are guided by a simple but powerful belief: when we lead with light, we create systems and services rooted in hope, clarity, and possibility. Their work is supported with more than $6 billion in funding from nearly 400 different federal, state, and special sources.

To succeed in this role, you must lead with LIGHT - leading with hope, instilling purpose and meaning, galvanizing gratitude, honoring health, and talking, walking and teaching civility, kindness and love for all.

About Team ND

"Far and away the best prize life offers is the chance to work hard at work worth doing." - Theodore Roosevelt

More than 7,500 talented, hard-working people across sixty-three agencies have come together as Team North Dakota. At Team ND, we are driven to succeed through gratitude, humility, curiosity and courage. Our purpose is to empower people, improve lives, and inspire success. Join us in being legendary.

Total Rewards:

The State of North Dakota is committed to providing team members with a strong and competitive rewards package that support you, your health and your family.

Considering a new position on Team ND? How does your current position stack up? Use our Total Rewards Calculator to estimate.

Equal Employment Opportunity

The State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex (including sexual orientation and gender identity), genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act.

As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. Sect. 23-12-10.